Telematic Media and Services is born in Barcelona as a result of the invention of the Multifax by its founder, Pedro Barceló.
Its central offices are opened in the centre of Barcelona.
Madrid office in the financial centre of the capital.
Opening of a new site in Barcelona.
Consulting C3 is born, the consulting company of the group specialized in Quality Audits, Customer Service Training, Customer Experience, Quality Surveys. Creation of the Standard C3 quality evaluation system.
MST buys the company Fonomarket from Banco Sabadell.
Opening of 1 new site in Barcelona exclusively international to serve Europe with native staff.
eAlicia is born, the platform for the management, evaluation and control of quality and processes in service centres and the improvement of the Customer Experience
Espic is founded in Andorra. Joint venture of MST with Andorra Telecom.
New site in Barcelona specialized in banking.
The Valencia and Zaragoza centres are opened, as well as a new site in Barcelona.
The C3 Digital division is created, offering solutions for Chatbot, RPA, Speech Analytics, Natural Language, Social Media, NPL.
International eAlicia presentation, new design and new features.