MST Holding

Global Contact Center Solutions

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MST Holding is a group of companies specialized in Multichannel and Multilingual Contact Center Services, with the Maximum Quality and Technological Innovation.

Mission
To generate value for our clients, their collaborators, employees and for society in general. We increase the added value of our clients' services prioritizing quality and efficiency.
Vision
We are an international company, technologically advanced, with excellent quality services, innovative, adaptive and flexible, which generates a positive return on our customers.
Values
Experience · Proximity · Commitment · Technology · Flexibility · Trust · Quality · Innovation
Our History
1992
Telematic Media and Services is born in Barcelona as a result of the invention of the Multifax by its founder, Pedro Barceló.
1994
Its central offices are opened in the centre of Barcelona.
1996
Madrid office in the financial centre of the capital.
1997
Opening of a new site in Barcelona.
2004
Consulting C3 is born, the consulting company of the group specialized in Quality Audits, Customer Service Training, Customer Experience, Quality Surveys. Creation of the Standard C3 quality evaluation system.
2005
MST buys the company Fonomarket from Banco Sabadell.
2008
Opening of 1 new site in Barcelona exclusively international to serve Europe with native staff.
2011
eAlicia is born, the platform for the management, evaluation and control of quality and processes in service centres and the improvement of the Customer Experience
2013
Espic is founded in Andorra. Joint venture of MST with Andorra Telecom.
2016
New site in Barcelona specialized in banking.
2017
The Valencia and Zaragoza centres are opened, as well as a new site in Barcelona.
2018
The C3 Digital division is created, offering solutions for Chatbot, RPA, Speech Analytics, Natural Language, Social Media, NPL.
2019
International eAlicia presentation, new design and new features.
Empresas del Grupo
MST Banking
Customer service for banks and financial institutions. Chatbot, electronic banking, broadcast campaigns, etc.
MST Automotive
Specialized in multichannel customer service for companies in the automotive sector.
MST eCommerce
Customer service for eCommerce companies
MST Healthcare
Outsourcing care centers for the health sector: laboratories, pharmacies, hospitals, clinics, telecare, etc.
MST Insurance
Outsourcing service centers for financial institutions that work in the field of insurance for companies and individuals.
MST I.T.
Customer service center for gas, electricity and water companies.
MST Electronics
For consumer electronics, industrial and business electronics, air conditioning, etc.
CONSULTING C3
Consulting, training, quality audit, Chatbot, RPA, etc.
RUNCALL SYSTEMS
Technology, CTI, CRM, Telephony, I+D department, etc.