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I'm José Luis Domingo,
Director of the National Unit
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Automotive

We create tailor-made experiences

Innovation


MST Automotive specializes in multi-channel and multi-lingual customer services across telephone, live chat, email and social networks for businesses in the Automotive sector. We bring together our highly qualified, experienced and dedicated team and innovative technology such as Chatbot, RPA, AI, CRM ticketing, FAQ and knowledgebase generation. We assist our clients with their Customer Experience strategy, tailor-made for customer satisfaction.
Customer Experience Customer Experience
Excelencia Operativa Operational Excellence
Flexibilidad Flexibility
Transformación digital Digital Transformation
Ahorro de costes Cost savings

Our Solution

Expert team
One of the strengths of MST is its expert teams specialized for service in each sector. Key to customer satisfaction and high quality of service is an experienced and dedicated Customer Service team, providing a tailored and distinct customer experience.
Specialization
MST Automotive is the leading expert in Customer Service for the automotive sector. We integrate specialist personnel with technology customized to the sector, which guarantees a high quality in all its services, the necessary flexibility for the change.
Knowledge Center
Our commissioning, support and education services centre for new technologies and automated channels. Our goal is to reduce our clients’ call volumes, adapting the service in order to benefit our clients and generate cost savings.
Transformación digital (Chatbots, VA, RPA)
MST has the latest technology in Chatbots, Virtual Assistant and RPA's. Achieving operational excellence for greater efficiency and thus costs reduction.It allows a reduction of calls and improves the customer experience.
Quality
We use our own proprietary tools to manage both the quality of the service given and its perception by our customers: our ‘C3 Standard’, the tool of eAlicia, and Speech Analytics solutions. In this way we can see in real time the quality.
Multi-channel
the MST system allows us to offer services across multiple channels: telephone, email, SMS, social media, web forms, as well as Automated channels such as Chatbots, Natural Language IVR and other services that are necessary.
What includes?
Customer Service
Incidents and complaints
Dealer services
Back-office administration
Resolution of contract inquiries
Telesales