{"id":1003,"date":"2020-03-19T14:51:35","date_gmt":"2020-03-19T13:51:35","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1003"},"modified":"2023-06-06T16:58:11","modified_gmt":"2023-06-06T14:58:11","slug":"contingency-plan-for-your-call-center","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/en\/contingency-plan-for-your-call-center\/","title":{"rendered":"Contingency Plan for your Call Center"},"content":{"rendered":"

\"\"<\/p>\n

In times of crisis such as the Coronavirus crisis, Call Center services are playing a fundamental role in the continuity of many businesses<\/h3>\n

We live in a moment of uncertainty in which the Covid-19 will deprive us of many freedoms. The companies are one of the biggest victims. It is a good time to outsource the Contingency Plan for your Call Center.<\/p>\n

All the services that have a Customer Service department are suffering the increase in calls, having to give the service by teleworking and lack of part of the team due to being off the Covid-19, all these factors make it very difficult to be able to give a service with the quality that clients deserve.<\/p>\n

Living in a moment of confinement, the activities and procedures that are carried out remotely increase dramatically, the population takes advantage to catch up on products or services that were pending. For example: Make an appointment to review the ITV, repair the printer remotely, or request purchases at home. One thing this crisis has made clear is that outsourcing is a good solution to consider without losing control.<\/p>\n

MST has launched a series of initiatives in this regard to help you and guarantee the continuity of your business and your service 100%. With 28 years of experience we know what we have to do to help you:<\/p>\n

We ensure the continuity of your business<\/h4>\n

In a matter of a few days we can start a new Customer Service. We have structure, material and qualified agents who can take the lead in your product or service.<\/p>\n

Control with online reports<\/h4>\n

At MST we have our own software with which you can obtain instant online reports on the status of the service.<\/p>\n

Multichannel<\/h4>\n

In addition to being able to attend and make calls. We have the materials to carry out service coverage on any channel: Telephone, mail, chat or Social Networks.<\/p>\n

Connectivity with customer environments<\/h4>\n

We can combine the systems used in your company with ours<\/p>\n

Quality Control<\/h4>\n

Through our own software, eAlicia, you can measure the quality of the service you are offering in all your work centers.<\/p>\n

Contact us at marketing@mstholding.com or 902 224 234 and we will be happy to work together to resolve this situation.<\/strong><\/p>\n

Follow us on\u00a0Linkedin<\/a>\u00a0to keep up to date with everything!<\/p>\n

You are interested to know \u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In times of crisis such as the Coronavirus crisis, Call Center services are playing a fundamental role in the continuity of many businesses We live in a moment of uncertainty in which the Covid-19 will deprive us of many freedoms. The companies are one of the biggest victims. 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