{"id":1070,"date":"2020-06-04T10:57:54","date_gmt":"2020-06-04T08:57:54","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1070"},"modified":"2023-06-06T16:57:39","modified_gmt":"2023-06-06T14:57:39","slug":"ealicia-nos-permite-hacer-un-seguimiento-de-la-calidad-emitida","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/ealicia-nos-permite-hacer-un-seguimiento-de-la-calidad-emitida\/","title":{"rendered":"Luckia: \u00abeAlicia nos permite hacer un seguimiento de la calidad emitida por todos los agentes\u00bb"},"content":{"rendered":"<figure id=\"attachment_1073\" aria-describedby=\"caption-attachment-1073\" style=\"width: 449px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-1073\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/ealicia_luckia_in2-1024x536.jpg\" alt=\"Luckia Calidad emitida\" width=\"449\" height=\"235\" srcset=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/ealicia_luckia_in2-1024x536.jpg 1024w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/ealicia_luckia_in2-300x157.jpg 300w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/ealicia_luckia_in2-768x402.jpg 768w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/ealicia_luckia_in2.jpg 1040w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/><figcaption id=\"caption-attachment-1073\" class=\"wp-caption-text\">Luckia Calidad emitida<\/figcaption><\/figure>\n<h3>Christian Villarino, Customer Service Supervisor de Luckia: \u00abeAlicia nos permite hacer un seguimiento de la calidad emitida por todos los agentes\u00bb<\/h3>\n<p>La semana pasada pudimos hablar con el Customer Service Supervisor de Luckia en Espa\u00f1a, Christian Villarino. Uno de los responsables de que la calidad del servicio de Atenci\u00f3n al Cliente sea buena es su equipo y \u00e9l. En Luckia utilizan eAlicia para much\u00edsimas cosas, pero si tuviera que escoger la declaraci\u00f3n que m\u00e1s se acerca a la finalidad de eAlicia es la siguiente: \u00abeAlicia nos permite hacer un seguimiento de la calidad emitida de todos los agentes\u00bb.<\/p>\n<h4><strong>\u00bfC\u00f3mo os ayuda eAlicia? <\/strong><\/h4>\n<p>Desde que utilizamos eAlicia nos ha ayudado a realizar un seguimiento detallado de la evoluci\u00f3n de nuestros agentes en lo referido a la calidad en sus contactos. Gracias a los informes que nos proporciona el programa podemos exponer de una manera clara a los agentes en qu\u00e9 aspectos est\u00e1n mejorando y que apartados hay que mejorar mes a mes.<\/p>\n<h4><strong>\u00bfPara qu\u00e9 us\u00e1is eAlicia?<\/strong><\/h4>\n<p>Principalmente lo utilizamos para las auditor\u00edas de calidad de los componentes del departamento de Atenci\u00f3n al cliente y el departamento de Emisi\u00f3n. Pero en ocasiones, nuestro equipo de CRM lo utiliza para realizar encuestas dirigidas a nuestros clientes.<\/p>\n<h4><strong>\u00bfPorqu\u00e9 utiliz\u00e1is eAlicia?<\/strong><\/h4>\n<p>Usamos desde hace varios a\u00f1os eAlicia por ser un programa muy pr\u00e1ctico para poder evaluar la calidad de los agentes.\u00a0 Sobre todo por los informes tan detallados que ofrece sobre la evoluci\u00f3n de la calidad del departamento.<\/p>\n<h4><strong>\u00bfEn qu\u00e9 aspectos hab\u00e9is mejorado utilizando eAlicia?<\/strong><\/h4>\n<p>Con eAlicia hemos mejorado principalmente en la claridad de los datos, los que obtenemos para el departamento de Atenci\u00f3n al cliente. El\u00a0 programa ofrece muchas opciones interesantes que se han aplicado a varios departamentos de Luckia, opciones que han mejorado de manera interna la forma de trabajar en aquellos departamentos que usamos eAlicia Pero adem\u00e1s nos ha hecho mejorar en algo tan importante como es la experiencia del usuario gracias a las encuestas que hemos realizado.<\/p>\n<h4><strong>\u00bfRecomendar\u00edais eAlicia?<\/strong><\/h4>\n<p>Sin lugar a dudas, ya que se trata de un programa muy \u00fatil para el trabajo diario y la empresa que lo gestiona es muy cercana a la hora de resolver cualquier duda.<\/p>\n<p>S\u00edguenos en las\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/ealicia-com\/\" target=\"_blank\" rel=\"noopener noreferrer\">redes sociales para estar al d\u00eda de todo.<\/a><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\">Te interesa saber\u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Christian Villarino, Customer Service Supervisor de Luckia: \u00abeAlicia nos permite hacer un seguimiento de la calidad emitida por todos los agentes\u00bb La semana pasada pudimos hablar con el Customer Service Supervisor de Luckia en Espa\u00f1a, Christian Villarino. Uno de los responsables de que la calidad del servicio de Atenci\u00f3n al Cliente sea buena es su [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[20],"class_list":["post-1070","post","type-post","status-publish","format-standard","hentry","category-noticias","tag-calidad-emitida"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Luckia:&quot;eAlicia nos permite hacer un seguimiento de la calidad emitida&quot;<\/title>\r\n<meta name=\"description\" content=\"Christian Villarino, Costumer Service Supervisor: &quot;eAlicia nos permite hacer un seguimiento de la calidad emitida de todos los agentes&quot;.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, 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