{"id":1130,"date":"2020-06-23T08:27:52","date_gmt":"2020-06-23T06:27:52","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1130"},"modified":"2023-06-06T16:57:17","modified_gmt":"2023-06-06T14:57:17","slug":"descarga-el-temario-del-proximo-curso-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/descarga-el-temario-del-proximo-curso-de-atencion-al-cliente\/","title":{"rendered":"Descarga el temario del pr\u00f3ximo curso de Atenci\u00f3n al Cliente"},"content":{"rendered":"<figure id=\"attachment_1134\" aria-describedby=\"caption-attachment-1134\" style=\"width: 518px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-1134\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/Captura-1024x575.jpg\" alt=\"Formaci\u00f3n en Atenci\u00f3n al Cliente Post Covid\" width=\"518\" height=\"291\" \/><figcaption id=\"caption-attachment-1134\" class=\"wp-caption-text\">Formaci\u00f3n en Atenci\u00f3n al Cliente Post Covid<\/figcaption><\/figure>\n<h3>Los pr\u00f3ximos 8, 15 y 22 de julio realizaremos un curso de formaci\u00f3n en Atenci\u00f3n al Cliente que se realizar\u00e1 en m\u00f3dulos de dos horas. Reserva los d\u00edas y no pierdas tu plaza<\/h3>\n<p>Consulting C3 ha organizado 3 m\u00f3dulos de dos horas durante tres semanas para conseguir un expertise en el servicio de Atenci\u00f3n al Cliente post Covid-19. La formaci\u00f3n en Atenci\u00f3n al Cliente se realizar\u00e1 los d\u00edas 8, 15 y 22 de julio. Consigue tu plaza para formarte con nuestros consultores expertos.\u00a0 Descarga el temario en el pie de p\u00e1gina.<\/p>\n<p>Rellena el formulario para saber m\u00e1s.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1130'\n\t\t\tclass='jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' data-wp-context='{\"formId\":\"1130\",\"formHash\":\"68da92c385685537d7d68587994410aa90f888a8\",\"showErrors\":false,\"errors\":[],\"fields\":[],\"isMultiStep\":false,\"useAjax\":true,\"submissionData\":null,\"formattedSubmissionData\":[],\"submissionSuccess\":false,\"submissionError\":null,\"elementId\":\"jp-form-68da92c385685537d7d68587994410aa90f888a8\",\"isSingleInputForm\":false,\"isForcedHorizontal\":false}'\n\t\t\tdata-wp-watch--scroll-to-wrapper=\"callbacks.scrollToWrapper\"\n\t\t>\n<div class=\"contact-form-submission contact-form-ajax-submission\" data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" data-wp-class--submission-success=\"context.submissionSuccess\" id=\"contact-form-success-68da92c385685537d7d68587994410aa90f888a8\" tabindex=\"-1\" aria-labelledby=\"contact-form-success-header-68da92c385685537d7d68587994410aa90f888a8\"><p class=\"go-back-message\"><a class=\"link\" role=\"button\" tabindex=\"0\" data-wp-on--click=\"actions.goBack\" href=\"\/blog\/wp-json\/wp\/v2\/posts\/1130\">\u2190 Volver<\/a><\/p><h4 data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" id=\"contact-form-success-header-68da92c385685537d7d68587994410aa90f888a8\">Gracias por tu respuesta. \u2728<\/h4>\n\n<template data-wp-each--submission=\"context.formattedSubmissionData\">\n\t\t\t\t\t<div class=\"jetpack_forms_contact-form-success-summary\">\n\t\t\t\t\t\t<div class=\"field-name-wrapper\">\n\t\t\t\t\t\t\t<div class=\"field-type-icon\" data-wp-watch=\"callbacks.watchFieldTypeIcon\"><\/div>\n\t\t\t\t\t\t\t<div class=\"field-name\" data-wp-text=\"context.submission.label\" 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class=\"field-file\">\n\t\t\t\t\t\t\t\t\t<div class=\"field-file__thumbnail\" data-wp-style--background-image=\"context.file.previewUrl\" data-wp-style--mask-image=\"context.file.iconUrl\" data-wp-bind--hidden=\"!context.file.hasPreview\"><\/div>\n\t\t\t\t\t\t\t\t\t<svg class=\"field-file__icon\" data-wp-bind--hidden=\"context.file.hasPreview\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"M14 2H6C4.9 2 4 2.9 4 4V20C4 21.1 4.89 22 5.99 22H18C19.1 22 20 21.1 20 20V8L14 2ZM18 20H6V4H13V9H18V20Z\" fill=\"currentColor\"\/>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"field-file__name\" data-wp-text=\"context.file.name\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"field-file__size\" data-wp-text=\"context.file.size\"><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/template>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/template><\/div><form action='https:\/\/www.mstholding.com\/blog\/descarga-el-temario-del-proximo-curso-de-atencion-al-cliente\/'\n\t\t\t\tid='jp-form-68da92c385685537d7d68587994410aa90f888a8'\n\t\t\t\tmethod='post'\n\t\t\t\tclass='contact-form commentsblock jetpack-contact-form__form has-no-jetpack-form-layout' aria-label=\"Descarga el temario del pr\u00f3ximo curso de Atenci\u00f3n al Cliente\"\n\t\t\t\tdata-wp-on--submit=\"actions.onFormSubmit\"\n\t\t\t\tdata-wp-on--reset=\"actions.onFormReset\"\n\t\t\t\tdata-wp-class--submission-success=\"context.submissionSuccess\"\n\t\t\t\tdata-wp-class--is-first-step=\"state.isFirstStep\"\n\t\t\t\tdata-wp-class--is-last-step=\"state.isLastStep\"\n\t\t\t\tdata-wp-class--is-ajax-form=\"context.useAjax\"\n\t\t\t\tnovalidate >\n<input type='hidden' name='jetpack_contact_form_jwt' 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11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" \/>\n\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.98331 3.0947C7.42933 2.30177 8.57096 2.30177 9.01698 3.09469L13.8771 11.7349C14.3145 12.5126 13.7525 13.4735 12.8602 13.4735H3.14004C2.24774 13.4735 1.68575 12.5126 2.12321 11.7349L6.98331 3.0947ZM8.14541 3.58496C8.08169 3.47168 7.9186 3.47168 7.85488 3.58496L2.99478 12.2251C2.93229 12.3362 3.01257 12.4735 3.14004 12.4735H12.8602C12.9877 12.4735 13.068 12.3362 13.0055 12.2251L8.14541 3.58496Z\" \/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span data-wp-text=\"state.errorMessage\" id=\"g1130-nombre-text-error-message\"><\/span>\n\t\t\t<\/div> \n\t<\/div>\n\n<div style=\"\"  data-wp-interactive=\"jetpack\/form\" data-wp-context='{\"fieldId\":\"g1130-correoelectrnico\",\"fieldType\":\"email\",\"fieldLabel\":\"Correo electr\\u00f3nico\",\"fieldValue\":\"\",\"fieldPlaceholder\":\"\",\"fieldIsRequired\":\"1\",\"fieldErrorMessage\":\"\",\"fieldExtra\":[],\"formHash\":\"68da92c385685537d7d68587994410aa90f888a8\"}'  class='grunion-field-email-wrap grunion-field-wrap'  data-wp-init='callbacks.initializeField' data-wp-on--jetpack-form-reset='callbacks.initializeField' >\n<label\n\t\t\t\tfor='g1130-correoelectrnico' class=\"grunion-field-label email\" >Correo electr\u00f3nico<span class=\"grunion-label-required\" 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d=\"M8.50015 11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" \/>\n\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.98331 3.0947C7.42933 2.30177 8.57096 2.30177 9.01698 3.09469L13.8771 11.7349C14.3145 12.5126 13.7525 13.4735 12.8602 13.4735H3.14004C2.24774 13.4735 1.68575 12.5126 2.12321 11.7349L6.98331 3.0947ZM8.14541 3.58496C8.08169 3.47168 7.9186 3.47168 7.85488 3.58496L2.99478 12.2251C2.93229 12.3362 3.01257 12.4735 3.14004 12.4735H12.8602C12.9877 12.4735 13.068 12.3362 13.0055 12.2251L8.14541 3.58496Z\" \/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span data-wp-text=\"state.errorMessage\" id=\"g1130-correoelectrnico-email-error-message\"><\/span>\n\t\t\t<\/div> \n\t<\/div>\n\t<p class='contact-submit'>\n<div class=\"contact-form__error\" data-wp-class--show-errors=\"state.showFormErrors\"><span class=\"contact-form__warning-icon\" aria-hidden=\"true\"><i><\/i><\/span><span class=\"contact-form__error-message\" tabindex=\"-1\" data-wp-watch=\"callbacks.focusOnValidationError\" data-wp-text=\"state.getFormErrorMessage\"><\/span><ul aria-label=\"Errores del formulario\">\n\t\t\t\t<template data-wp-each=\"state.getErrorList\" data-wp-key=\"context.item.id\">\n\t\t\t\t\t<li><a data-wp-bind--href=\"context.item.anchor\" data-wp-on--click=\"actions.scrollIntoView\" data-wp-text=\"context.item.label\"><\/a><\/li>\n\t\t\t\t<\/template>\n\t\t\t\t<\/ul><\/div><div class=\"contact-form__error\" data-wp-class--show-errors=\"state.showSubmissionError\" data-wp-text=\"context.submissionError\" tabindex=\"-1\" data-wp-watch=\"callbacks.focusOnSubmissionError\"><\/div>\t\t<button type='submit' class='pushbutton-wide'>Enviar<\/button>\t\t<input type='hidden' name='contact-form-id' value='1130' \/>\n\t\t<input type='hidden' name='action' value='grunion-contact-form' \/>\n\t\t<input type='hidden' name='contact-form-hash' value='68da92c385685537d7d68587994410aa90f888a8' \/>\n\t<\/p>\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"31\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n<p>La repentina incidencia del COVID-19 est\u00e1 obligando a las empresas a tomar decisiones a un ritmo vertiginoso para seguir ofreciendo servicios de calidad a sus clientes sin olvidarse de cuidar a sus empleados. Las organizaciones deben capacitar para el buen funcionamiento de sus contact center y el entorno de trabajo de sus empleados. Al tiempo, enfocarse en <strong>c\u00f3mo generar experiencias de calidad y en c\u00f3mo pueden ayudar a absorber el creciente volumen de tareas.<\/strong>\u00a0El desaf\u00edo no tiene precedentes y requiere de acciones r\u00e1pidas.<\/p>\n<p>En tiempos de crisis, los contact center son fundamentales. Cuando buscan respuestas a problemas urgentes y complejos, los clientes prefieren interactuar con personas:<\/p>\n<p><strong>57% de los clientes escogieron las llamadas<\/strong>\u00a0como primera opci\u00f3n dentro de los canales disponibles para poder preguntar, explicar, razonar o negociar con el servicio al cliente.<\/p>\n<p><strong>58% de los clientes prefieren resolver sus problemas urgentes a trav\u00e9s del servicio de asistencia en lugar de utilizar otros canales.<\/strong><\/p>\n<p><a href=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/06\/Temario-ATC.pdf\">Temario Curso Atenci\u00f3n al Cliente<\/a><\/p>\n<p><strong><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/strong><\/p>\n<p><strong>S\u00edguenos en\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/mstholding\/\" target=\"_blank\" rel=\"noopener noreferrer\">Linkedin<\/a>\u00a0para no perderte nada.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los pr\u00f3ximos 8, 15 y 22 de julio realizaremos un curso de formaci\u00f3n en Atenci\u00f3n al Cliente que se realizar\u00e1 en m\u00f3dulos de dos horas. Reserva los d\u00edas y no pierdas tu plaza Consulting C3 ha organizado 3 m\u00f3dulos de dos horas durante tres semanas para conseguir un expertise en el servicio de Atenci\u00f3n al [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Descarga el temario del pr\u00f3ximo curso de Atenci\u00f3n al Cliente<\/title>\r\n<meta name=\"description\" content=\"Los pr\u00f3ximos 8, 15 y 22 de julio realizaremos un curso de formaci\u00f3n en Atenci\u00f3n al Cliente que se realizar\u00e1 en m\u00f3dulos de dos horas. 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