{"id":1232,"date":"2020-07-07T10:30:37","date_gmt":"2020-07-07T08:30:37","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1232"},"modified":"2023-06-06T16:57:13","modified_gmt":"2023-06-06T14:57:13","slug":"curso-gestion-de-quejas-y-reclamaciones","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/curso-gestion-de-quejas-y-reclamaciones\/","title":{"rendered":"Curso Gesti\u00f3n de Quejas y Reclamaciones"},"content":{"rendered":"<figure id=\"attachment_1236\" aria-describedby=\"caption-attachment-1236\" style=\"width: 451px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-1236\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/07\/Group-83-1024x536.jpg\" alt=\"Curso Gesti\u00f3n de Quejas y Reclamaciones\" width=\"451\" height=\"236\" \/><figcaption id=\"caption-attachment-1236\" class=\"wp-caption-text\">Curso Gesti\u00f3n de Quejas y Reclamaciones<\/figcaption><\/figure>\n<h2>En el curso Gesti\u00f3n de Quejas y Reclamaciones aprender\u00e1s a saber llevar el hilo de la conversaci\u00f3n con un cliente insatisfecho<\/h2>\n<p>El curso <a href=\"https:\/\/www.consultingc3.com\/Curso-Gestion-Quejas.html\" target=\"_blank\" rel=\"noopener noreferrer\">Gesti\u00f3n de Quejas y Reclamaciones<\/a> va dirigido a profesionales responsables de los departamentos de Atenci\u00f3n al Cliente, Calidad, Comercial y Servicios Postventa. Adem\u00e1s de personal en contacto con el cliente en posiciones de Administraci\u00f3n, Recepci\u00f3n e Informaci\u00f3n.<\/p>\n<p>La formaci\u00f3n se realizar\u00e1 in-company\/<strong><a href=\"https:\/\/www.ealiciauniversity.com\/product-page\/curso-gesti%C3%B3n-de-quejas-y-reclamaciones\" target=\"_blank\" rel=\"noopener noreferrer\">online<\/a> (en la plataforma eAlicia University)<\/strong> empleando <b>din\u00e1micas pr\u00e1cticas<\/b>\u00a0y buscando la participaci\u00f3n de todos los asistentes. La din\u00e1mica formativa parte de un estudio previo en el cual se analizan aquellas \u00e1reas que requieren un mayor refuerzo. El an\u00e1lisis previo nos permite emplear en la\u00a0<b>acci\u00f3n formativa<\/b>\u00a0casu\u00edsticas reales de la empresa cliente.<\/p>\n<h3>Objetivos<\/h3>\n<ul>\n<li>Aprender a manejar situaciones motivadas por las quejas y reclamaciones en distintas situaciones.<\/li>\n<li>Ense\u00f1ar las causas m\u00e1s habituales que motivan las quejas y c\u00f3mo resolverlas en funci\u00f3n del motivo de la reclamaci\u00f3n.<\/li>\n<li>Analizar y medir los motivos de insatisfacci\u00f3n del cliente.<\/li>\n<li>Gestionar la situaci\u00f3n de manera \u00f3ptima y enfocada a la obtenci\u00f3n de los mejores resultados de cara al mejor servicio.<\/li>\n<\/ul>\n<p>\u00bfQuieres saber el temario?\u00a0<a href=\"https:\/\/www.consultingc3.com\/Curso-Gestion-Quejas.html\" target=\"_blank\" rel=\"noopener noreferrer\">Cons\u00faltalo en nuestra web.<\/a><\/p>\n<p>\u00bfEst\u00e1 interesado en el curso? Rellena el formulario o contacta con\u00a0<a href=\"mailto:marketing@consultingc3.com\">marketing@consultingc3.com<\/a><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p>S\u00edgue a nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1232'\n\t\t\tclass='jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' 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href=\"\/blog\/wp-json\/wp\/v2\/posts\/1232\">\u2190 Volver<\/a><\/p><h4 data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" id=\"contact-form-success-header-301acde232f7aaf608f34a9ae344913804e39bc9\">Gracias por tu respuesta. \u2728<\/h4>\n\n<template data-wp-each--submission=\"context.formattedSubmissionData\">\n\t\t\t\t\t<div class=\"jetpack_forms_contact-form-success-summary\">\n\t\t\t\t\t\t<div class=\"field-name-wrapper\">\n\t\t\t\t\t\t\t<div class=\"field-type-icon\" data-wp-watch=\"callbacks.watchFieldTypeIcon\"><\/div>\n\t\t\t\t\t\t\t<div class=\"field-name\" data-wp-text=\"context.submission.label\" data-wp-bind--hidden=\"!context.submission.label\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"field-value\" data-wp-text=\"context.submission.value\" data-wp-bind--hidden=\"!context.submission.showPlainValue\"><\/div>\n\t\t\t\t\t\t<a class=\"field-url\" data-wp-bind--href=\"context.submission.url\" data-wp-text=\"context.submission.value\" 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