{"id":134,"date":"2019-07-17T13:07:40","date_gmt":"2019-07-17T11:07:40","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=134"},"modified":"2023-06-06T16:59:49","modified_gmt":"2023-06-06T14:59:49","slug":"quality-and-ealicia-workshop-madrid-27-de-junio","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/quality-and-ealicia-workshop-madrid-27-de-junio\/","title":{"rendered":"Quality and eAlicia Workshop, Madrid, 27 de junio"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-135\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2019\/08\/0.jpg\" alt=\"0\" width=\"1478\" height=\"1108\" \/><\/p>\n<h2><strong>C\u00f3mo gestionar la Calidad en la Experiencia Cliente<\/strong><\/h2>\n<p>El pr\u00f3ximo 27 de junio, la sala Goya de la C\u00e1mara de Comercio de Madrid (Palacio de Santo\u00f1a) acoger\u00e1 el Consulting c3 Quality and eAlicia Workshop. \u00bfQu\u00e9 veremos? C<strong>\u00f3mo gestionar la calidad de nuestra empresa para conseguir una experiencia de cliente satisfactoria.<\/strong>\u00a0No s\u00e9 si habr\u00e1s o\u00eddo hablar de eAlicia, pero es una herramienta que permite ver a nivel interno los par\u00e1metros de calidad de nuestros trabajadores.<\/p>\n<p><a href=\"http:\/\/www.consultingc3.com\/c3-digital-consulting\/ES\/Training-Contacto-Curso.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Ap\u00fantate\u00a0<\/strong><\/a>para no perderte lo que es eAlicia y c\u00f3mo podemos aprovecharla para obtener mejores resultados en nuestra empresa.<\/p>\n<h2><strong>\u201cLa gesti\u00f3n de la Calidad en la Experiencia Cliente\u201d<\/strong><\/h2>\n<p>Si bien la calidad ha otorgado par\u00e1metros de valoraci\u00f3n a los productos y servicios desde su creaci\u00f3n, las empresas intentan mantener estos mismos est\u00e1ndares como atributo emocional a trav\u00e9s de indicadores que arrojen resultados de la experiencia de nuestro cliente con nuestro producto, marca o negocio.<\/p>\n<p>Para analizar los datos de las interacciones de los clientes con nuestro producto\/servicio necesitamos utilizar\u00a0<strong>herramientas de tecnolog\u00eda digital<\/strong>\u00a0que recojan esta informaci\u00f3n para transformarlos en resultados que permitan a la empresa tomar decisiones t\u00e1cticas.<\/p>\n<p>eAlicia como plataforma cloud ofrece varias oportunidades, desde dise\u00f1ar sistemas de medici\u00f3n, analizar la informaci\u00f3n recogida y concretarlos en resultados como fuente de informaci\u00f3n actual y viva del comportamiento de su cliente, del mercado o de una campa\u00f1a.<\/p>\n<p><strong>La opini\u00f3n del cliente es algo importante para mejorar la experiencia de cliente, no solamente por el conocimiento que necesita saber la empresa, sino tambi\u00e9n por las oportunidades que aportan valor a la empresa.<\/strong><\/p>\n<p>No nos hemos de quedar en el Customer Experience, hay que analizar ese proceso de satisfacci\u00f3n para convertirnos en mejores de lo que \u00e9ramos.<\/p>\n<p><strong><a href=\"http:\/\/www.consultingc3.com\/c3-digital-consulting\/ES\/Training-Contacto-Curso.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ap\u00fantate al taller y no dejes escapar la oportunidad de saber qu\u00e9 es eAlicia y c\u00f3mo puede ayudar a tu compa\u00f1\u00eda<\/a><\/strong><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">S\u00edguenos en nuestras redes sociales para saber m\u00e1s.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3mo gestionar la Calidad en la Experiencia Cliente El pr\u00f3ximo 27 de junio, la sala Goya de la C\u00e1mara de Comercio de Madrid (Palacio de Santo\u00f1a) acoger\u00e1 el Consulting c3 Quality and eAlicia Workshop. \u00bfQu\u00e9 veremos? C\u00f3mo gestionar la calidad de nuestra empresa para conseguir una experiencia de cliente satisfactoria.\u00a0No s\u00e9 si habr\u00e1s o\u00eddo hablar [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[16,25],"class_list":["post-134","post","type-post","status-publish","format-standard","hentry","category-noticias","tag-barcelona","tag-call-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Quality and eAlicia Workshop, Madrid, 27 de junio - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"El eAlicia Workshop se realizar\u00e1 en madrid el pr\u00f3ximo 27 de junio. \u00c1ngel Jarabo y Karen Quipusco haran de ponentes en la clase magistral.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/quality-and-ealicia-workshop-madrid-27-de-junio\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Quality and eAlicia Workshop, Madrid, 27 de junio - 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