{"id":1351,"date":"2020-07-16T11:43:53","date_gmt":"2020-07-16T09:43:53","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1351"},"modified":"2023-06-06T16:57:11","modified_gmt":"2023-06-06T14:57:11","slug":"calculas-la-calidad-de-servicio-en-todos-tus-establecimientos","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/calculas-la-calidad-de-servicio-en-todos-tus-establecimientos\/","title":{"rendered":"\u00bfCalculas la calidad de servicio en todos tus locales?"},"content":{"rendered":"<figure id=\"attachment_1352\" aria-describedby=\"caption-attachment-1352\" style=\"width: 635px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/07\/blog_mapa_spain_ealicia.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1352\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/07\/blog_mapa_spain_ealicia.jpg\" alt=\"Mide la calidad de servicio\" width=\"635\" height=\"332\" \/><\/a><figcaption id=\"caption-attachment-1352\" class=\"wp-caption-text\">Mide la calidad de servicio<\/figcaption><\/figure>\n<h2><strong>Aumenta el \u00edndice de satisfacci\u00f3n y act\u00faa en tiempo real<\/strong><\/h2>\n<p>Conocer c\u00f3mo est\u00e1 la calidad de servicio en todos tus establecimientos es primordial para conseguir una satisfacci\u00f3n general de los clientes en todos tus puntos de venta.<\/p>\n<p><a href=\"https:\/\/www.ealicia.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a> es una herramienta que permite controlar a tiempo real\u00a0 los niveles de calidad que se est\u00e1n manteniendo. Con nuestra herramienta, el Director de Calidad de tu compa\u00f1\u00eda podr\u00e1 establecer los \u00edndices de servicio que considera oportunos cuando se realiza un buen servicio. Por ejemplo, cuando est\u00e9s midiendo la calidad interna, puedes <strong>parametrizar si todos tus agentes telef\u00f3nicos est\u00e1n dando los buenos d\u00edas.<\/strong> Si no lo hacen, eso bajar\u00eda un porcentaje que se ver\u00eda repercutido en el nivel de calidad de servicio general.<\/p>\n<p>En la siguiente imagen podemos ver c\u00f3mo est\u00e1 actuando la calidad en todos los establecimientos de tu empresa. Los datos se actualizan a tiempo real, as\u00ed que siempre puedes ver en una sola pantalla c\u00f3mo est\u00e1n actuando tus trabajadores.<\/p>\n<figure id=\"attachment_1355\" aria-describedby=\"caption-attachment-1355\" style=\"width: 587px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/07\/mapa_espana_ealicia.png\"><img decoding=\"async\" class=\"wp-image-1355 lazyload\" data-src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/07\/mapa_espana_ealicia-1024x556.png\" alt=\"Mapa calidad de servicio\" width=\"587\" height=\"319\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 587px; --smush-placeholder-aspect-ratio: 587\/319;\" \/><\/a><figcaption id=\"caption-attachment-1355\" class=\"wp-caption-text\">Mapa calidad de servicio<\/figcaption><\/figure>\n<p>eAlicia tambi\u00e9n te permite ver los mismos datos sobre la <strong>satisfacci\u00f3n<\/strong>. A trav\u00e9s de <strong>encuestas de satisfacci\u00f3n realizadas en los puntos de venta,<\/strong> ir\u00e1s viendo como los colores se mantienen en niveles \u00f3ptimos. Y en el caso contrario, podr\u00e1s contactar con el responsable de esa tienda para preguntarle qu\u00e9 es lo que est\u00e1 pasando para que la satisfacci\u00f3n de los clientes est\u00e9 empeorando.<\/p>\n<p>\u00bfQuieres saber m\u00e1s sobre c\u00f3mo funciona eAlicia? Rellena el formulario y nos pondremos en contacto contigo.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/\">Te interesa saber\u2026<\/a><\/p>\n<p>S\u00edgue a nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\">eAlicia<\/a>.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1351'\n\t\t\tclass='jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' 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href=\"\/blog\/wp-json\/wp\/v2\/posts\/1351\">\u2190 Volver<\/a><\/p><h4 data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" id=\"contact-form-success-header-b27e879728c2cd6dd414f1594cf16ec061f2a843\">Gracias por tu respuesta. \u2728<\/h4>\n\n<template data-wp-each--submission=\"context.formattedSubmissionData\">\n\t\t\t\t\t<div class=\"jetpack_forms_contact-form-success-summary\">\n\t\t\t\t\t\t<div class=\"field-name-wrapper\">\n\t\t\t\t\t\t\t<div class=\"field-type-icon\" data-wp-watch=\"callbacks.watchFieldTypeIcon\"><\/div>\n\t\t\t\t\t\t\t<div class=\"field-name\" data-wp-text=\"context.submission.label\" data-wp-bind--hidden=\"!context.submission.label\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"field-value\" data-wp-text=\"context.submission.value\" data-wp-bind--hidden=\"!context.submission.showPlainValue\"><\/div>\n\t\t\t\t\t\t<a class=\"field-url\" data-wp-bind--href=\"context.submission.url\" data-wp-text=\"context.submission.value\" 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