{"id":137,"date":"2019-03-21T14:10:28","date_gmt":"2019-03-21T12:10:28","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=137"},"modified":"2023-06-06T16:59:51","modified_gmt":"2023-06-06T14:59:51","slug":"la-calidad-de-la-atencion-al-cliente-influye-en-la-decision-de-compra-o-recompra","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/la-calidad-de-la-atencion-al-cliente-influye-en-la-decision-de-compra-o-recompra\/","title":{"rendered":"\u201cLa calidad de la atenci\u00f3n al cliente influye en la decisi\u00f3n de compra o recompra\u201d"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-138\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2019\/08\/Portada-Observatorium-300x223-1.jpg\" alt=\"Portada-Observatorium-300x223\" width=\"513\" height=\"381\" \/><\/p>\n<p>El pasado lunes 11 de marzo se public\u00f3 el tercer Customer Observatorium elaborado por SottoTempo, empresa organizadora del certamen de los L\u00edderes en Servicio. El informe establece entre muchos otros datos que el 81,8% de la poblaci\u00f3n ha utilizado alg\u00fan Servicio de Atenci\u00f3n al Cliente (SAC) en el \u00faltimo a\u00f1o.<\/p>\n<p>Por este motivo, el S.A.C de las empresas tiene que modernizarse y mejorar. En Consulting C3 ayudamos a las empresas a crecer: cursos de formaci\u00f3n especializados, controles de calidad mediante la herramiena de eAlicia o trainings en Customer Experience. La imagen que tiene la mayor\u00eda de la sociedad sobre los Call Centers es negativa, no lo asumas,\u00a0<strong>mejora y consigue tener un mejor servicio. Ganan los consumidores, gana tu empresa.\u00a0<a href=\"http:\/\/www.consultingc3.com\/formacion\/\">Invierte en formaci\u00f3n para tu compa\u00f1\u00eda.<\/a><\/strong><\/p>\n<p>El informe, que se ha realizado a 1.002 personas entre 18 y 65 a\u00f1os representativas de la poblaci\u00f3n espa\u00f1ola del Panel de Netquest en febrero de 2019, establece que\u00a0<strong>el 81,8% de la sociedad ha utilizado alg\u00fan servicio de atenci\u00f3n al cliente en el \u00faltimo a\u00f1o.<\/strong>\u00a0Es decir, los consumidores necesitan ser atendidos en alg\u00fan momento. Cualquier duda, sugerencia o cuesti\u00f3n tiene que ser atendida por un S.A.C que tiene que cumplir con las expectativas del cliente.<\/p>\n<p>Por consiguiente, el estudio tambi\u00e9n cita que\u00a0<strong>el 82,6% considera la calidad de la atenci\u00f3n al cliente influye en la decisi\u00f3n de compra o recompra del producto en cuesti\u00f3n.<\/strong>\u00a0Tener un Call Center adecuado y preparado a las premisas de los consumidores har\u00e1 tener un mayor nivel de fidelizaci\u00f3n.<\/p>\n<p>Adem\u00e1s, los usuarios que han respondido a la encuesta, tambi\u00e9n han confirmado en su mayor\u00eda que el aspecto a mejorar de las compa\u00f1\u00edas es el trato que reciben los consumidores cuando hacen una consulta al servicio de Atenci\u00f3n al Cliente.<\/p>\n<p>Consulta todos los datos del informe\u00a0<a href=\"http:\/\/lideresenservicio.com\/iiicustomerobservatorium\/\"><strong>aqu\u00ed<\/strong><\/a>.<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/company\/consultingc3\/\"><strong>\u00a1S\u00edguenos en nuestras redes sociales para estar al d\u00eda de todo!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado lunes 11 de marzo se public\u00f3 el tercer Customer Observatorium elaborado por SottoTempo, empresa organizadora del certamen de los L\u00edderes en Servicio. El informe establece entre muchos otros datos que el 81,8% de la poblaci\u00f3n ha utilizado alg\u00fan Servicio de Atenci\u00f3n al Cliente (SAC) en el \u00faltimo a\u00f1o. Por este motivo, el S.A.C [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[16,25],"class_list":["post-137","post","type-post","status-publish","format-standard","hentry","category-noticias","tag-barcelona","tag-call-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>\u201cLa calidad de la atenci\u00f3n al cliente influye en la decisi\u00f3n de compra o recompra\u201d - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"El informe establece entre muchos otros datos que el 81,8% de la poblaci\u00f3n ha utilizado alg\u00fan Servicio de Atenci\u00f3n al Cliente (SAC) en el \u00faltimo a\u00f1o.\" \/>\r\n<meta name=\"robots\" content=\"index, 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