{"id":1415,"date":"2020-08-12T13:25:58","date_gmt":"2020-08-12T11:25:58","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1415"},"modified":"2023-06-06T16:57:09","modified_gmt":"2023-06-06T14:57:09","slug":"curso-de-habilidades-comunicativas-para-agentes-de-help-desk","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/curso-de-habilidades-comunicativas-para-agentes-de-help-desk\/","title":{"rendered":"Habilidades Comunicativas para Agentes de Help-Desk"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1417\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/08\/linkedin_curso_help_desk_c3.jpg\" alt=\"linkedin_curso_help_desk_c3\" width=\"1560\" height=\"816\" \/><\/p>\n<h2>En este curso aprender\u00e1s a desarrollar aquellas habilidades de comunicaci\u00f3n imprescindibles para un servicio excelente de asistencia t\u00e9cnica.<\/h2>\n<p>El curso de <a href=\"https:\/\/www.consultingc3.com\/Curso-Help-Desk.html\" target=\"_blank\" rel=\"noopener noreferrer\">Habilidades Comunicativas para Agentes de Help-Desk<\/a> va\u00a0 dirigido a todos aquellos departamentos de Helpdesk, Hotline de Soporte Inform\u00e1tico, Departamentos de Soporte T\u00e9cnico Interno, y en general todo personal de la empresa que tenga como funci\u00f3n principal la de dar un soporte t\u00e9cnico tanto al cliente externo como al cliente interno.<\/p>\n<p>La formaci\u00f3n se realizar\u00e1 in-company\/<strong><a href=\"https:\/\/www.ealiciauniversity.com\/product-page\/curso-atenci%C3%B3n-t%C3%A9cnica-telef%C3%B3nica\" target=\"_blank\" rel=\"noopener noreferrer\">online<\/a>\u00a0(en la plataforma <a href=\"https:\/\/www.ealiciauniversity.com\/\">eAlicia University<\/a>)<\/strong>\u00a0 empleando\u00a0<b>din\u00e1micas pr\u00e1cticas<\/b>\u00a0y buscando la participaci\u00f3n de todos los asistentes. La din\u00e1mica formativa parte de un estudio previo en el cual se analizan aquellas \u00e1reas que requieren un mayor refuerzo. El an\u00e1lisis previo nos permite emplear en la\u00a0<b>acci\u00f3n formativa<\/b>\u00a0casu\u00edsticas reales de la empresa cliente.<\/p>\n<h3>Objetivos<\/h3>\n<ul>\n<li>Dar soluciones a los agentes encargados de dar soporte t\u00e9cnico para adaptar su lenguaje al interlocutor.<\/li>\n<li>Establecer un protocolo de actuaci\u00f3n en las llamadas de soporte t\u00e9cnico.<\/li>\n<li>Ofrecer a los agentes t\u00e9cnicos para gestionar adecuadamente su trabajo en entornos estresantes.<\/li>\n<li>Proporcionar estrategias para gestionar el tiempo del que disponen los agentes, optimizando la respuesta al cliente.<\/li>\n<li>Ofrecer a los agentes t\u00e9cnicos para gestionar llamadas conflictivas.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u00bfQuieres saber cu\u00e1l es el temario?\u00a0<a href=\"https:\/\/www.consultingc3.com\/Curso-Help-Desk.html\" target=\"_blank\" rel=\"noopener noreferrer\">Cons\u00faltalo en nuestra web.<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\">\u00bfEst\u00e1s interesado en el curso? Rellena el formulario o contacta con nosotros escribiendo a\u00a0<a href=\"mailto:marketing@consultingc3.com\">marketing@consultingc3.com<\/a><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/mstholdingblog.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p style=\"text-align: justify;\">Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1415'\n\t\t\tclass='jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' 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href=\"\/blog\/wp-json\/wp\/v2\/posts\/1415\">\u2190 Volver<\/a><\/p><h4 data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" id=\"contact-form-success-header-d646229cb8b3a910c8332abd2b63d83c2619c21b\">Gracias por tu respuesta. \u2728<\/h4>\n\n<template data-wp-each--submission=\"context.formattedSubmissionData\">\n\t\t\t\t\t<div class=\"jetpack_forms_contact-form-success-summary\">\n\t\t\t\t\t\t<div class=\"field-name-wrapper\">\n\t\t\t\t\t\t\t<div class=\"field-type-icon\" data-wp-watch=\"callbacks.watchFieldTypeIcon\"><\/div>\n\t\t\t\t\t\t\t<div class=\"field-name\" data-wp-text=\"context.submission.label\" data-wp-bind--hidden=\"!context.submission.label\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"field-value\" data-wp-text=\"context.submission.value\" data-wp-bind--hidden=\"!context.submission.showPlainValue\"><\/div>\n\t\t\t\t\t\t<a class=\"field-url\" data-wp-bind--href=\"context.submission.url\" data-wp-text=\"context.submission.value\" 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