{"id":1461,"date":"2020-09-10T11:52:19","date_gmt":"2020-09-10T09:52:19","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1461"},"modified":"2023-06-06T16:56:54","modified_gmt":"2023-06-06T14:56:54","slug":"plataforma-customer-experience-360o","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/plataforma-customer-experience-360o\/","title":{"rendered":"Plataforma Customer Experience 360\u00ba"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-1466\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/09\/linkedin-CX-360-eAlicia-1024x536.jpg\" alt=\"Plataforma customer experience\" width=\"606\" height=\"317\" \/><\/h2>\n<h2>eAlicia es la plataforma cloud que te ayuda a mejorar la experiencia de tus clientes teniendo una visi\u00f3n general de la calidad de tu servicio y la satisfacci\u00f3n de tus clientes<\/h2>\n<p>eAlicia es una plataforma Customer Experience que permite gestionar, evaluar y controlar la calidad global de tu negocio facilitando la <b>toma de decisiones<\/b>. Puedes personalizar la plataforma y adaptarla a las necesidades espec\u00edficas de tu organizaci\u00f3n.<\/p>\n<p>Algunas de las funcionalidades que hacen de eAlicia una herramienta completa son:<\/p>\n<ul>\n<li>Definir tus propios Kpi&#8217;s, m\u00e9tricas e indicadores.<\/li>\n<li>Comparar tus resultados con la cmpetencia.<\/li>\n<li>Construir informes personalizados.<\/li>\n<\/ul>\n<p>eAlicia te permite crear de una forma r\u00e1pida, intuitiva y sencilla, m\u00e9tricas personalizadas con las que puedes <strong>medir los constantes cambios<\/strong> de tu negocio. Adem\u00e1s, dispones de la <strong>visi\u00f3n global de la satisfacci\u00f3n de tus clientes<\/strong> a nivel mundial permiti\u00e9ndote tomar acciones r\u00e1pidamente ante cualquier evento. Por otro lado, puedes integrar todos los canales de comunicaci\u00f3n de tu empresa en una \u00fanica herramienta. <strong>Las expectativas de tus clientes cambian d\u00eda a d\u00eda.<\/strong> Necesitas medir la calidad que estas ofreciendo en tus productos y servicios para saber si cumples con las expectativas de tus consumidores.<\/p>\n<p>Toda la informaci\u00f3n al alcance de tu mano. Con esta plataforma Customer Experience podr\u00e1s facilitar la toma de decisiones al disponer de datos a tiempo real. Las alertas te van a permitir anticipar cualquier situaci\u00f3n problem\u00e1tica de tu cliente y poder reaccionar o dise\u00f1ar planes de acci\u00f3n que corrijan estas situaciones.<\/p>\n<p>\u00bfQuieres conocernos un poco m\u00e1s? <strong><a href=\"https:\/\/www.ealicia.com\/EN\/Contact.html\" target=\"_blank\" rel=\"noopener noreferrer\">Solicita una demo gratuita ahora. <\/a><\/strong>O, rellena el formulario.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1461'\n\t\t\tclass='jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' data-wp-context='{\"formId\":\"1461\",\"formHash\":\"51cd82c42cf41b56261270e87d3586963802330b\",\"showErrors\":false,\"errors\":[],\"fields\":[],\"isMultiStep\":false,\"useAjax\":true,\"submissionData\":null,\"formattedSubmissionData\":[],\"submissionSuccess\":false,\"submissionError\":null,\"elementId\":\"jp-form-51cd82c42cf41b56261270e87d3586963802330b\",\"isSingleInputForm\":false,\"isForcedHorizontal\":false}'\n\t\t\tdata-wp-watch--scroll-to-wrapper=\"callbacks.scrollToWrapper\"\n\t\t>\n<div class=\"contact-form-submission contact-form-ajax-submission\" data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" data-wp-class--submission-success=\"context.submissionSuccess\" id=\"contact-form-success-51cd82c42cf41b56261270e87d3586963802330b\" tabindex=\"-1\" 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data-wp-bind--hidden=\"!context.submission.showPlainValue\"><\/div>\n\t\t\t\t\t\t<a class=\"field-url\" data-wp-bind--href=\"context.submission.url\" data-wp-text=\"context.submission.value\" data-wp-bind--hidden=\"!context.submission.url\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a>\n\t\t\t\t\t\t<div class=\"field-rating\" data-wp-bind--hidden=\"!context.submission.rating\" data-wp-watch=\"callbacks.watchRatingIcons\"><\/div>\n\t\t\t\t\t\t<div class=\"field-images\" data-wp-bind--hidden=\"!context.submission.images\">\n\t\t\t\t\t\t\t<template data-wp-each--image=\"context.submission.images\">\n\t\t\t\t\t\t\t\t<div class=\"field-image-option\" data-wp-class--is-empty=\"!context.image.src\">\n\t\t\t\t\t\t\t\t\t<figure class=\"field-image-option__image\" data-wp-class--is-empty=\"!context.image.src\">\n\t\t\t\t\t\t\t\t\t\t<img data-wp-bind--src=\"context.image.src\" data-wp-bind--hidden=\"!context.image.src\" \/>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" 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commentsblock jetpack-contact-form__form has-no-jetpack-form-layout' aria-label=\"Plataforma Customer Experience 360\u00ba\"\n\t\t\t\tdata-wp-on--submit=\"actions.onFormSubmit\"\n\t\t\t\tdata-wp-on--reset=\"actions.onFormReset\"\n\t\t\t\tdata-wp-class--submission-success=\"context.submissionSuccess\"\n\t\t\t\tdata-wp-class--is-first-step=\"state.isFirstStep\"\n\t\t\t\tdata-wp-class--is-last-step=\"state.isLastStep\"\n\t\t\t\tdata-wp-class--is-ajax-form=\"context.useAjax\"\n\t\t\t\tnovalidate >\n<input type='hidden' name='jetpack_contact_form_jwt' 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aria-hidden=\"true\">(obligatorio)<\/span><\/label>\n<input\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='g1461-nombre'\n\t\t\t\t\tid='g1461-nombre'\n\t\t\t\t\tvalue=''\n\n\t\t\t\t\tdata-wp-bind--aria-invalid='state.fieldAriaInvalid'\n\t\t\t\t\tdata-wp-bind--value='state.getFieldValue'\n\t\t\t\t\taria-describedby='g1461-nombre-text-error-message'\n\t\t\t\t\tdata-wp-on--input='actions.onFieldChange'\n\t\t\t\t\tdata-wp-on--blur='actions.onFieldBlur'\n\t\t\t\t\tdata-wp-class--has-value='state.hasFieldValue'\n\n\t\t\t\t\tclass='name  grunion-field' \n\t\t\t\t\trequired='true' aria-required='true'  \/>\n \n\t\t\t<div id=\"g1461-nombre-text-error\" class=\"contact-form__input-error\" data-wp-class--has-errors=\"state.fieldHasErrors\">\n\t\t\t\t<span class=\"contact-form__warning-icon\" aria-hidden=\"true\">\n\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M8.50015 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d=\"M8.50015 11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" \/>\n\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.98331 3.0947C7.42933 2.30177 8.57096 2.30177 9.01698 3.09469L13.8771 11.7349C14.3145 12.5126 13.7525 13.4735 12.8602 13.4735H3.14004C2.24774 13.4735 1.68575 12.5126 2.12321 11.7349L6.98331 3.0947ZM8.14541 3.58496C8.08169 3.47168 7.9186 3.47168 7.85488 3.58496L2.99478 12.2251C2.93229 12.3362 3.01257 12.4735 3.14004 12.4735H12.8602C12.9877 12.4735 13.068 12.3362 13.0055 12.2251L8.14541 3.58496Z\" \/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span data-wp-text=\"state.errorMessage\" id=\"g1461-correoelectrnico-email-error-message\"><\/span>\n\t\t\t<\/div> \n\t<\/div>\n\n<div style=\"\"  data-wp-interactive=\"jetpack\/form\" 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