{"id":1472,"date":"2020-09-14T13:03:18","date_gmt":"2020-09-14T11:03:18","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1472"},"modified":"2023-06-06T16:56:54","modified_gmt":"2023-06-06T14:56:54","slug":"estais-preparados-para-asumir-el-volumen-total-de-llamadas","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/estais-preparados-para-asumir-el-volumen-total-de-llamadas\/","title":{"rendered":"\u00bfEst\u00e1is preparados para asumir el volumen total de llamadas?"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-1479\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/09\/linkedin-linea-blanca-MST-1024x536.jpg\" alt=\"\u00bfPreparados para asumir el volumen total de llamadas?\" width=\"621\" height=\"325\" \/><\/h2>\n<h2>Con la vuelta al cole y el fin de las vacaciones muchos son los clientes que llaman para arreglar electrodom\u00e9sticos o preparar la revisi\u00f3n de la caldera<\/h2>\n<p>El volumen total de llamadas en un servicio de Atenci\u00f3n al Cliente acostumbra a ser mayor en septiembre. La vuelta al cole, el fin de las vacaciones o el descenso de las temperaturas son s\u00edntomas de problemas. A continuaci\u00f3n, os presentamos algunas situaciones en que las empresas sufren un desbordamiento de llamadas y el tiempo de espera es mayor al habitual. Por este motivo, <strong>en MST Holding os tendemos la mano por si quisierais externalizar aquellos servicios puntuales en los que no podr\u00e9is asumir todas las llamadas.<\/strong> <strong>Tener satisfecho al cliente es el bien m\u00e1s preciado.<\/strong><\/p>\n<p>Mira tambi\u00e9n las peyorativas que vienen en <a href=\"https:\/\/mstholdingblog.com\/2020\/09\/16\/la-revolucion-del-sector-financiero-y-asegurador\/\" target=\"_blank\" rel=\"noopener noreferrer\">el sector financiero y asegurador.<\/a><\/p>\n<h3>Electrodom\u00e9sticos y energ\u00eda<\/h3>\n<p>Seg\u00fan el Reglamento de las Instalaciones T\u00e9rmicas en los Edificios (RITE) dicta que cada dos a\u00f1os hay que realizar una revisi\u00f3n de la caldera\u00a0<strong>de manera obligatoria<\/strong>. \u00bfCuando hay que hacerla? Antes de que venga el fr\u00edo y nos pille el toro. Entre septiembre y octubre es el tiempo que m\u00e1s llamadas realizamos a empresas suministradoras de energ\u00eda para realizar la revisi\u00f3n de la caldera o para comprar una de nuevo.<\/p>\n<p>Adem\u00e1s, en estos meses tambi\u00e9n queremos arreglar aquellos electrodom\u00e9sticos que fallaban antes de irnos de vacaciones. Ahora, con la vuelta a la normalidad y a v\u00edsperas de lo que pueda pasar con el Covid-19, <strong>m\u00e1s vale p\u00e1jaro en mano que ciento volando.<\/strong> Muchos son los clientes que llaman para arreglar la impresora, o porque el lavavajillas est\u00e1 dando problemas o la lavadora no funciona correctamente.<\/p>\n<p><strong>\u00bfEst\u00e1is preparados para asumir el volumen total de llamadas?<\/strong><\/p>\n<p>Si est\u00e1s leyendo esto y ves que en tu empresa vais a tener un problema, <a href=\"https:\/\/www.mstholding.com\/ES\/Contacto.html\" target=\"_blank\" rel=\"noopener noreferrer\">no dudes en contactar con nosotros.<\/a><\/p>\n<p>En MST ofrecemos un amplio abanico de servicios que cubren todas las necesidades end-to-end en el \u00e1mbito del Customer Service.<\/p>\n<p>\u00bfQuieres conocernos un poco m\u00e1s?\u00a0<strong><a href=\"https:\/\/www.mstholding.com\/ES\/MstHolding.html\" target=\"_blank\" rel=\"noopener noreferrer\">Entra en nuestra web <\/a><\/strong>O, rellena el formulario y nos pondremos en contacto contigo.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Con la vuelta al cole y el fin de las vacaciones muchos son los clientes que llaman para arreglar electrodom\u00e9sticos o preparar la revisi\u00f3n de la caldera El volumen total de llamadas en un servicio de Atenci\u00f3n al Cliente acostumbra a ser mayor en septiembre. La vuelta al cole, el fin de las vacaciones o [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[10],"class_list":["post-1472","post","type-post","status-publish","format-standard","hentry","category-noticias","tag-antencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>\u00bfPreparados para asumir el volumen total de llamadas? - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"El volumen total de llamadas en un servicio de Atenci\u00f3n al Cliente acostumbra a ser mayor en septiembre. \u00bfEst\u00e1 tu empresa preparada?\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/estais-preparados-para-asumir-el-volumen-total-de-llamadas\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"\u00bfPreparados para asumir el volumen total de llamadas? 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