{"id":1544,"date":"2020-09-28T12:54:33","date_gmt":"2020-09-28T10:54:33","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1544"},"modified":"2023-06-06T16:56:52","modified_gmt":"2023-06-06T14:56:52","slug":"soluciones-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/soluciones-de-atencion-al-cliente\/","title":{"rendered":"Creamos experiencias para acercarte a tus clientes"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone  wp-image-1550\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/09\/twitter-ATC-MST.jpg\" alt=\"Soluciones atenci\u00f3n al cliente\" width=\"597\" height=\"308\" \/><\/h2>\n<h2>Consigue la excelencia en la Atenci\u00f3n al Cliente<\/h2>\n<p>MST Holding ofrece soluciones de atenci\u00f3n al cliente multicanal y multiling\u00fce que generan experiencias \u00fanicas entre la empresa y sus clientes. Le ayudamos a fidelizar a sus clientes, adem\u00e1s de mantener con ellos una interacci\u00f3n m\u00e1s rentable. En definitiva, nuestra combinaci\u00f3n de personas, servicios y tecnolog\u00eda nos permite ofrecerle un programa de <b>m\u00e1xima calidad en atenci\u00f3n al cliente<\/b>.<\/p>\n<p><strong>\u00bfC\u00f3mo nos definimos?<\/strong><\/p>\n<ul>\n<li class=\"beneficiosContentCaja\">Experiencia: M\u00e1s de 25 a\u00f1os ofreciendo soluciones de Outsourcing.<\/li>\n<li class=\"beneficiosContentCaja\">Eficiencia: Controles de calidad y rendimiento exhaustivos.<\/li>\n<li class=\"beneficiosContentCaja\">Innovaci\u00f3n: \u00datilizamos las \u00faltimas tecnolog\u00edas en Chatbots y servicios que ofrece <a href=\"https:\/\/www.consultingc3.com\/c3-digital-consulting\/ES\/c3-digital-consulting.html\" target=\"_blank\" rel=\"noopener noreferrer\">C3 Digital.<\/a><\/li>\n<li class=\"beneficiosContentCaja\">Especializaci\u00f3n: Expertos en los sectores de banca, salut, telecomunicaciones, help desk, seguros o automoci\u00f3n.<\/li>\n<li class=\"beneficiosContentCaja\">Ahorro de costes: Nos preocupamos por tu servicio ajustando las necesidades reales de los clientes.<\/li>\n<\/ul>\n<h3>Sobre nosotros<\/h3>\n<p>Llevamos 27 a\u00f1os como proveedores de servicios de\u00a0<b>Back office multicanal<\/b>\u00a0y\u00a0<b>multiling\u00fce<\/b>. Nuestra experiencia garantiza la eficiencia y la reducci\u00f3n de errores. Nos hemos adaptado con la \u00faltima tecnolog\u00eda con un equipo especializado. Contamos con la \u00faltima tecnolog\u00eda en Chatbots y Virtual Assistant. Pilares fundamentales en los servicios de atenci\u00f3n al cliente de hoy en d\u00eda. Porque permite una <b>reducci\u00f3n de llamadas<\/b>\u00a0y\u00a0<b>mejora la experiencia de cliente<\/b>. Adem\u00e1s, contamos con un centro de servicios de puesta en marcha, atenci\u00f3n y educaci\u00f3n de nuevas tecnolog\u00edas y canales automatizados. Nuestro objetivo es\u00a0<b>reducir el volumen de llamadas<\/b>\u00a0de nuestros clientes, adapt\u00e1ndonos a su servicio.<\/p>\n<p>Por otro lado, el grupo MST dispone de m\u00e1s de 1000 posiciones, repartidas en las sedes de Barcelona, Madrid, Valencia, Zaragoza, Andorra, Londres y Nueva York. Gracias al equipo humano gestionamos\u00a0<b>servicios de Customer Care a todo el mundo<\/b>. Por este motivo, contamos con herramientas propias para gestionar la calidad de las tareas de Back Office, nuestro\u00a0<b>\u201cEst\u00e1ndar C3\u201d<\/b>, la herramienta de\u00a0<b>eAlicia<\/b>\u00a0y soluciones de\u00a0<b>Speech Analytics<\/b>. As\u00ed podemos ver en tiempo real la calidad ofrecida del servicio.<\/p>\n<p>El sistema de MST permite dar servicio a diferentes canales como:\u00a0<b>Tel\u00e9fono, Email, SMS, Chat, Social Media, Formulario Web<\/b>. Adem\u00e1s, de Canales Automatizados como los Chatbots, el IVR y el Lenguaje Natural.<\/p>\n<p>\u00bfQuieres conocernos un poco m\u00e1s? <a href=\"https:\/\/www.mstholding.com\/ES\/MstHolding.html\" target=\"_blank\" rel=\"noopener noreferrer\">Entra en nuestra web<\/a> o rellena el formulario.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n<div 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Le ayudamos a fidelizar a sus clientes, adem\u00e1s de mantener con ellos una interacci\u00f3n m\u00e1s rentable. 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