{"id":1620,"date":"2020-10-22T13:23:18","date_gmt":"2020-10-22T11:23:18","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1620"},"modified":"2023-06-06T16:56:49","modified_gmt":"2023-06-06T14:56:49","slug":"informes-de-calidad-que-es","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/informes-de-calidad-que-es\/","title":{"rendered":"\u00bfControlas la calidad de tus agentes en todos tus canales?"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone  wp-image-1625\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/10\/linkedin-informe-calidad-agentes-eAlicia-1024x536.jpg\" alt=\"Informe calidad por agente\" width=\"636\" height=\"332\" \/><\/h2>\n<h2>Aumenta la productividad de tus trabajadores con los informes de calidad por agente<\/h2>\n<p>Los informes de calidad por agente permiten conocer la calidad de tus trabajadores. eAlicia es una plataforma <a href=\"https:\/\/mstholdingblog.com\/2020\/09\/10\/plataforma-customer-experience-360o\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Experience<\/a> que permite gestionar, evaluar y controlar la calidad global de tu negocio facilitando la\u00a0<b>toma de decisiones<\/b>. Puedes personalizar la plataforma y adaptarla a las necesidades espec\u00edficas de tu organizaci\u00f3n.<\/p>\n<h3>\u00bfQu\u00e9 es un informe de calidad por agente?<\/h3>\n<p>Gracias a los informes de calidad por agente, podr\u00e1s ver el rendimiento de todos y cada uno de los agentes en todos los canales de atenci\u00f3n que dispongas. Adem\u00e1s, podr\u00e1s identificar en qu\u00e9 elementos est\u00e1n fallando: si est\u00e1n saludando mal al cliente, si no resuelve las incidencias que le llegan o por el contrario, si lo est\u00e1 haciendo todo bien.<\/p>\n<p>Toda la informaci\u00f3n al alcance de tu mano. Con esta plataforma Customer Experience podr\u00e1s facilitar la toma de decisiones al disponer de datos a tiempo real. Las alertas te van a permitir anticipar cualquier situaci\u00f3n problem\u00e1tica de tu cliente y poder reaccionar o dise\u00f1ar planes de acci\u00f3n que corrijan estas situaciones.<\/p>\n<p>A parte de los informes de calidad, eAlicia te permite medir todo lo que puedas imaginar.<\/p>\n<p>\u00bfQuieres conocernos un poco m\u00e1s?\u00a0<strong><a href=\"https:\/\/www.ealicia.com\/EN\/Contact.html\" target=\"_blank\" rel=\"noopener noreferrer\">Solicita una demo gratuita ahora.\u00a0<\/a><\/strong>O, rellena el formulario.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\u00a0\/\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aumenta la productividad de tus trabajadores con los informes de calidad por agente Los informes de calidad por agente permiten conocer la calidad de tus trabajadores. eAlicia es una plataforma Customer Experience que permite gestionar, evaluar y controlar la calidad global de tu negocio facilitando la\u00a0toma de decisiones. Puedes personalizar la plataforma y adaptarla a [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1624,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>\u00bfControlas la calidad de tus agentes en todos tus canales? - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Los informes de calidad por agente permiten conocer la calidad de tus trabajadores. 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