{"id":1637,"date":"2020-10-29T13:14:14","date_gmt":"2020-10-29T12:14:14","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1637"},"modified":"2023-06-06T16:56:48","modified_gmt":"2023-06-06T14:56:48","slug":"reducir-tiempo-medio-de-espera","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/reducir-tiempo-medio-de-espera\/","title":{"rendered":"C\u00f3mo reducir el tiempo medio de espera de tus clientes"},"content":{"rendered":"<h2><\/h2>\n<h2>Los informes de T.M.E te permiten mejorar el \u00edndice de satisfacci\u00f3n de tus clientes<\/h2>\n<p>Reducir el tiempo medio de espera puede suponer un aumento en la satisfacci\u00f3n de tus clientes. Con los informes de T.M.E podr\u00e1s identificar si tus clientes est\u00e1n esperando de m\u00e1s para ser atendidos. No solo conseguir\u00e1s ver a tiempo real los resultados, sino que podr\u00e1s compararlo con cualquier franja de tiempo. Por ejemplo: \u00bfTienes dos turnos de trabajo? Puedes identificar si el turno de ma\u00f1ana atiende m\u00e1s r\u00e1pido al personal que el turno de tarde.<\/p>\n<p>No quiere decir que los de la ma\u00f1ana sean m\u00e1s buenos. Puede deberse a que por la tarde llaman m\u00e1s clientes y necesitas m\u00e1s personal para cubrir ese desborde. Con un simple informe podr\u00e1s detectar ineficiencias y plantear mejoras para reducir el tiempo medio de espera de tus clientes. eAlicia tambi\u00e9n dispone de <a href=\"https:\/\/mstholdingblog.com\/2020\/10\/22\/informes-de-calidad-que-es\/\" target=\"_blank\" rel=\"noopener noreferrer\">informes de calidad por agente.<\/a><\/p>\n<p>eAlicia es una plataforma <a href=\"https:\/\/mstholdingblog.com\/2020\/09\/10\/plataforma-customer-experience-360o\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Experience<\/a>\u00a0que permite gestionar, evaluar y controlar la calidad global de tu negocio facilitando la\u00a0<b>toma de decisiones<\/b>. Puedes personalizar la plataforma y adaptarla a las necesidades espec\u00edficas de tu organizaci\u00f3n.<\/p>\n<h3>\u00bfC\u00f3mo reducir el tiempo medio de espera?<\/h3>\n<p>Dependiendo del negocio que controles, puedes contratar a m\u00e1s empleados, puedes combinar los turnos para que los trabajadores se vayan turnando y ver d\u00f3nde funcionan mejor. Adem\u00e1s, recibes los datos en tiempo real y puedes actuar al instante.<\/p>\n<p>Toda la informaci\u00f3n est\u00e1 al alcance de tu mano. Con eAlicia podr\u00e1s facilitar la toma de decisiones al disponer de datos a tiempo real. Las alertas te van a permitir anticipar cualquier situaci\u00f3n problem\u00e1tica de tu cliente y poder reaccionar o dise\u00f1ar planes de acci\u00f3n que corrijan estas situaciones.<\/p>\n<p>\u00bfQuieres conocernos un poco m\u00e1s?\u00a0<strong><a href=\"https:\/\/www.ealicia.com\/EN\/Contact.html\" target=\"_blank\" rel=\"noopener noreferrer\">Solicita una demo gratuita ahora.\u00a0<\/a><\/strong>O, rellena el formulario al final de la p\u00e1gina.<\/p>\n<p>Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo. <a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noopener noreferrer\">eAlicia <\/a>\/<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">MST<\/a>\/<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noopener noreferrer\">C3<\/a>\/.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-1637'\n\t\t\tclass='jetpack-contact-form-container 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data-wp-on--click=\"actions.goBack\" href=\"\/blog\/wp-json\/wp\/v2\/posts\/1637\">\u2190 Volver<\/a><\/p><h4 data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" id=\"contact-form-success-header-cce82a9dfa1a7b940fb64700d3f0a4451507ba1e\">Gracias por tu respuesta. \u2728<\/h4>\n\n<template data-wp-each--submission=\"context.formattedSubmissionData\">\n\t\t\t\t\t<div class=\"jetpack_forms_contact-form-success-summary\">\n\t\t\t\t\t\t<div class=\"field-name-wrapper\">\n\t\t\t\t\t\t\t<div class=\"field-type-icon\" data-wp-watch=\"callbacks.watchFieldTypeIcon\"><\/div>\n\t\t\t\t\t\t\t<div class=\"field-name\" data-wp-text=\"context.submission.label\" data-wp-bind--hidden=\"!context.submission.label\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"field-value\" data-wp-text=\"context.submission.value\" data-wp-bind--hidden=\"!context.submission.showPlainValue\"><\/div>\n\t\t\t\t\t\t<a class=\"field-url\" data-wp-bind--href=\"context.submission.url\" 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maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"223\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Los informes de T.M.E te permiten mejorar el \u00edndice de satisfacci\u00f3n de tus clientes Reducir el tiempo medio de espera puede suponer un aumento en la satisfacci\u00f3n de tus clientes. Con los informes de T.M.E podr\u00e1s identificar si tus clientes est\u00e1n esperando de m\u00e1s para ser atendidos. No solo conseguir\u00e1s ver a tiempo real los [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>C\u00f3mo reducir el tiempo medio de espera de tus clientes - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Reducir el tiempo medio de espera de tus clientes puede suponer un aumento en la satisfacci\u00f3n de los mismos. eAlicia te ayuda.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/reducir-tiempo-medio-de-espera\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"C\u00f3mo reducir el tiempo medio de espera de tus clientes - 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