{"id":1712,"date":"2020-12-01T11:49:34","date_gmt":"2020-12-01T10:49:34","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1712"},"modified":"2023-06-06T16:56:29","modified_gmt":"2023-06-06T14:56:29","slug":"decalogo-servicio-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/decalogo-servicio-de-atencion-al-cliente\/","title":{"rendered":"Dec\u00e1logo para tu servicio de atenci\u00f3n al cliente"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Desde MST Holding os presentamos el dec\u00e1logo para tu servicio de atenci\u00f3n al cliente. Se avecinan fechas en las que la actividad comercial aumenta y son muchos los clientes que llaman al servicio de atenci\u00f3n al cliente para resolver incidencias, comprar productos o solventar sus dudas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por este motivo, te queremos hacer una serie de preguntas que podr\u00e1s compartir con <a href=\"https:\/\/www.linkedin.com\/in\/albertoexpositomedina\/\">Alberto Exp\u00f3sito<\/a> qui\u00e9n te ayudar\u00e1 de forma gratuita hasta el pr\u00f3ximo 31 de diciembre.<\/p>\n\n\n<h3>Dec\u00e1logo para tu servicio de atenci\u00f3n al cliente<\/h3>\n\n\n<ul class=\"wp-block-list\"><li>\u00bfTengo dimensionado mi equipo de forma correcta?<\/li><li>\u00bfRealmente es eficiente mi servicio?<\/li><li>\u00bfS\u00e9 c\u00f3mo llevar mis equipos de forma remota sin que ello afecte al servicio?<\/li><li>\u00bfLe estoy sacando todo el partido a mis herramientas y CRM?<\/li><li>\u00bfDispongo de los mejores profesionales para mi actividad?<\/li><li>\u00bfC\u00f3mo afecta y abordo mis periodos de estacionalidad? \u00bfRealmente soy flexible?<\/li><li>\u00bfS\u00e9 c\u00f3mo podr\u00eda reducir mi n\u00famero de inbounds?<\/li><li>\u00bfConozco c\u00f3mo puede impactar la omnicanalidad y la digitalizaci\u00f3n a mi negocio?<\/li><li>\u00bfEstoy midiendo lo que pasa en mi servicio y c\u00f3mo lo perciben mis clientes?<\/li><li>\u00bfC\u00f3mo afecta num\u00e9ricamente mi servicio de atenci\u00f3n al cliente al negocio?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si las tienes todas resueltas; deber\u00edas preguntarte: \u00bfqu\u00e9 tal va tu humildad?<br>De lo contrario: \u00bfMe dejar\u00eda asesorarle de forma gratuita?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ponte en contacto con nosotros de forma gratuita y sin compromiso en <a href=\"mailto:alberto.exposito@mstholding.com\">alberto.exposito@mstholding.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfQuieres conocernos un poco m\u00e1s?&nbsp;<a href=\"https:\/\/www.mstholding.com\/ES\/MstHolding.html\" target=\"_blank\" rel=\"noreferrer noopener\">Entra en nuestra web<\/a>&nbsp;o rellena el formulario.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noreferrer noopener\">Te interesa saber\u2026<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sigue nuestras cuentas en Linkedin para estar al d\u00eda de todo.&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noreferrer noopener\">MST<\/a>&nbsp;\/&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/1490090\/\" target=\"_blank\" rel=\"noreferrer noopener\">C3<\/a>&nbsp;\/&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/2531794\/\" target=\"_blank\" rel=\"noreferrer noopener\">eAlicia<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde MST Holding os presentamos el dec\u00e1logo para tu servicio de atenci\u00f3n al cliente. Se avecinan fechas en las que la actividad comercial aumenta y son muchos los clientes que llaman al servicio de atenci\u00f3n al cliente para resolver incidencias, comprar productos o solventar sus dudas. Por este motivo, te queremos hacer una serie de [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[14],"class_list":["post-1712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Dec\u00e1logo para tu servicio de atenci\u00f3n al cliente - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Desde MST Holding os presentamos el dec\u00e1logo para tu servicio de atenci\u00f3n al cliente. 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