{"id":1998,"date":"2021-04-27T10:03:20","date_gmt":"2021-04-27T08:03:20","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=1998"},"modified":"2023-06-06T16:55:48","modified_gmt":"2023-06-06T14:55:48","slug":"canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\/","title":{"rendered":"\u00bfCu\u00e1l es el canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente de una empresa?"},"content":{"rendered":"<h2>El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente es el tel\u00e9fono\u00a0<\/h2>\n<p>El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente es el tel\u00e9fono.\u00a0<strong>\u00abEl 82% ha contactado con alg\u00fan servicio de atenci\u00f3n al cliente por tel\u00e9fono en el \u00faltimo a\u00f1o\u00bb<\/strong>, seg\u00fan indica el \u00faltimo estudio de <a href=\"https:\/\/lideresenservicio.com\/descarguese-v-customer-observatorium\/\" target=\"_blank\" rel=\"noopener\"><em>Customer Observatorium: la calidad en atenci\u00f3n al cliente, <\/em><\/a>realizado por<a href=\"https:\/\/lideresenservicio.com\/\" target=\"_blank\" rel=\"noopener\"> Sotto Tempo Advertising<\/a> y <a href=\"https:\/\/www.consultingc3.com\/index.html\" target=\"_blank\" rel=\"noopener\">Consulting C3 by MST Holding.<\/a><\/p>\n<p>El 5\u00ba estudio del observatorio digital trae conclusiones muy destacadas. Recuerda que puedes descargarlo \u00edntegramente <a href=\"https:\/\/lideresenservicio.com\/descarguese-v-customer-observatorium\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/p>\n<p>Algunas de las conclusiones m\u00e1s destacadas que nos ofrece el estudio:<\/p>\n<ul>\n<li>\u00abEl 81,5% de la poblaci\u00f3n espa\u00f1ola considera que la atenci\u00f3n al cliente influye en la imagen de la empresa\u00bb.<\/li>\n<li>\u00abEl n\u00famero de interlocutores, la resoluci\u00f3n y los tiempos de espera son los aspectos que m\u00e1s deber\u00edan mejorar las compa\u00f1\u00edas\u00bb.<\/li>\n<li>\u00abEl 82% ha contactado con alg\u00fan servicio de atenci\u00f3n al cliente por tel\u00e9fono en el \u00faltimo a\u00f1o\u00bb.<\/li>\n<\/ul>\n<p>Estas son algunas de las conclusiones que encontrar\u00e1s en el V Customer Observatorium. \u00bfQuieres conocerlas todas? Entra en su p\u00e1gina web para descargar el estudio completo de manera gratuita.<\/p>\n<p>Aprovechamos para recordarte algunos temas que podr\u00edan interesarte:<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/el-nuevo-site-de-mst-holding\/\" target=\"_blank\" rel=\"noopener\">El nuevo site de MST Holding.\u00a0<\/a><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/gestion-de-clientes-insatisfechos-sector-contact-center\/\" target=\"_blank\" rel=\"noopener\">Consejos para gestionar clientes insatisfechos en el sector Contact.<\/a><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/entrega-premios-a-la-calidad-mst-2021\/\" target=\"_blank\" rel=\"noopener\">Premios a la calidad 1r trimestre 2021.<\/a><\/p>\n<p>S\u00edguenos en <a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> para estar al d\u00eda de todo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente es el tel\u00e9fono\u00a0 El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente es el tel\u00e9fono.\u00a0\u00abEl 82% ha contactado con alg\u00fan servicio de atenci\u00f3n al cliente por tel\u00e9fono en el \u00faltimo a\u00f1o\u00bb, seg\u00fan indica el \u00faltimo estudio de Customer [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1998","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente<\/title>\r\n<meta name=\"description\" content=\"El canal m\u00e1s utilizado para contactar con el servicio de Atenci\u00f3n al cliente es el tel\u00e9fono. 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M\u00e1s del 80% lo cree as\u00ed. \u00bfQu\u00e9 m\u00e1s?\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.mstholding.com\/blog\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\/\" \/>\r\n<meta property=\"og:site_name\" content=\"MST Holding Blog\" \/>\r\n<meta property=\"article:published_time\" content=\"2021-04-27T08:03:20+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2023-06-06T14:55:48+00:00\" \/>\r\n<meta name=\"author\" content=\"Raquel\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Raquel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/\"},\"author\":{\"name\":\"Raquel\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#\\\/schema\\\/person\\\/9487f58c917c4ddf28cf4a0db8443af4\"},\"headline\":\"\u00bfCu\u00e1l es el canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente de una empresa?\",\"datePublished\":\"2021-04-27T08:03:20+00:00\",\"dateModified\":\"2023-06-06T14:55:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/\"},\"wordCount\":271,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#organization\"},\"articleSection\":[\"NOTICIAS\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/\",\"url\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/canal-mas-utilizado-para-contactar-con-el-servicio-de-atencion-al-cliente\\\/\",\"name\":\"El canal m\u00e1s utilizado para contactar con el servicio de atenci\u00f3n al cliente\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#website\"},\"datePublished\":\"2021-04-27T08:03:20+00:00\",\"dateModified\":\"2023-06-06T14:55:48+00:00\",\"description\":\"El canal m\u00e1s utilizado para contactar con el servicio de Atenci\u00f3n al cliente es el tel\u00e9fono. 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