{"id":2018,"date":"2021-04-27T16:48:00","date_gmt":"2021-04-27T14:48:00","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=2018"},"modified":"2023-06-06T16:55:48","modified_gmt":"2023-06-06T14:55:48","slug":"the-most-frequently-used-channel-for-contacting-a-companys","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/en\/the-most-frequently-used-channel-for-contacting-a-companys\/","title":{"rendered":"What is the most frequently used channel for contacting a company&#8217;s customer service?"},"content":{"rendered":"<h2>The most frequently used channel for contacting customer service is by telephone.<\/h2>\n<p>According to the latest Customer Observatorium study: the quality of customer service, conducted by Sotto Tempo Advertising and Consulting C3 by MST Holding, 82% of respondents have contacted customer service by telephone in the last year.<\/p>\n<p>The 5th study of the digital observatory brings some very important conclusions. Remember that you can download it fully here.<\/p>\n<p>Some of the most outstanding conclusions offered by the study:<\/p>\n<ul>\n<li>\u00ab81.5% of the Spanish population considers that customer service influences the company&#8217;s image\u00bb.<\/li>\n<li>\u00abThe number of interlocutors, resolution and waiting times are the aspects that companies should improve the most\u00bb.<\/li>\n<li>\u00ab82% have contacted customer service by telephone in the last year\u00bb.<\/li>\n<\/ul>\n<p>These are some of the conclusions you will find in the V Customer Observatorium. Do you want to know them all? Visit their website to download the complete study for free.<\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/en\/news-contact-center\/\" target=\"_blank\" rel=\"noopener\">We think these topics might be of your interest.<\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/company\/mstholding\/\">Follow us on LinkedIn and stay tuned.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The most frequently used channel for contacting customer service is by telephone. According to the latest Customer Observatorium study: the quality of customer service, conducted by Sotto Tempo Advertising and Consulting C3 by MST Holding, 82% of respondents have contacted customer service by telephone in the last year. The 5th study of the digital observatory [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[234],"tags":[],"class_list":["post-2018","post","type-post","status-publish","format-standard","hentry","category-news-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>the most frequently used channel for contacting a company&#039;s - MST<\/title>\r\n<meta name=\"description\" content=\"The most frequently used channel for contacting a company&#039;s. 82% of respondents have contacted customer service by telephone in the last year.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/en\/the-most-frequently-used-channel-for-contacting-a-companys\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"the most frequently used channel for contacting a company&#039;s - 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