{"id":2285,"date":"2021-12-07T11:29:57","date_gmt":"2021-12-07T10:29:57","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=2285"},"modified":"2023-06-06T16:55:13","modified_gmt":"2023-06-06T14:55:13","slug":"ley-atencion-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/ley-atencion-cliente\/","title":{"rendered":"Nueva ley de servicios de atenci\u00f3n al cliente regula la atenci\u00f3n al cliente con un robot"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">El Consejo de Ministros ha aprobado\u00a0el anteproyecto de Ley de servicios de\u00a0atenci\u00f3n al cliente\u00a0para garantiza<strong>r \u00abuna atenci\u00f3n eficaz, accesible e inclusiva, no discriminatoria que se pueda incluso evaluar\u00bb<\/strong>, como ha se\u00f1alado la portavoz del Gobierno y ministra de Pol\u00edtica Territorial, Isabel Rodr\u00edguez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00abEsta ley profundiza en esa atenci\u00f3n que ha de\u00a0<strong>recibir el cliente\u00a0de manera personalizada<\/strong>\u00a0de tal forma que incluso se tiene\u00a0derecho a ser atendido por una persona f\u00edsica\u00a0y no por un robot a trav\u00e9s de los contestadores autom\u00e1ticos\u00bb, ha afirmado en la rueda de prensa posterior al Consejo de Ministros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00abTodos los que estamos en esta sala y seguramente la inmensa mayor\u00eda de los espa\u00f1oles nos hemos visto en un momento u otro tratando de defendernos ante alguna prestaci\u00f3n de los servicios que contratamos\u00a0a trav\u00e9s de un contestador autom\u00e1tico, ante la desesperaci\u00f3n de no ser atendidos\u00a0en tiempo razonable y ante la desesperaci\u00f3n de no poder ser atendidos por una persona f\u00edsica a la que manifestar nuestro malestar\u00bb, ha relatado la ministra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Continua leyendo la noticia en <a href=\"https:\/\/iberoeconomia.es\/mercados\/nueva-ley-de-servicios-de-atencion-al-cliente-regula-la-atencion-al-cliente-con-un-robot\/\">aqu\u00ed<\/a><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Consejo de Ministros ha aprobado\u00a0el anteproyecto de Ley de servicios de\u00a0atenci\u00f3n al cliente\u00a0para garantizar \u00abuna atenci\u00f3n eficaz, accesible e inclusiva, no discriminatoria que se pueda incluso evaluar\u00bb, como ha se\u00f1alado la portavoz del Gobierno y ministra de Pol\u00edtica Territorial, Isabel Rodr\u00edguez. \u00abEsta ley profundiza en esa atenci\u00f3n que ha de\u00a0recibir el cliente\u00a0de manera personalizada\u00a0de [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":2287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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