{"id":292,"date":"2019-09-26T09:18:30","date_gmt":"2019-09-26T07:18:30","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=292"},"modified":"2023-06-06T16:59:28","modified_gmt":"2023-06-06T14:59:28","slug":"conoce-un-poco-mas-a-davide-lusuardi","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/conoce-un-poco-mas-a-davide-lusuardi\/","title":{"rendered":"Conoce un poco m\u00e1s a Davide Lusuardi"},"content":{"rendered":"<p>[videopress 5aOoy4u7]<\/p>\n<h3>Davide Lusuardi, Jefe de Operaciones de Costa Cruceros en Espa\u00f1a y Portugal: \u00a1Primer confirmado!<\/h3>\n<p>El Jefe de Operaciones de Costa Cruceros en Espa\u00f1a y Portugal, <strong>Davide Lusuardi<\/strong>,\u00a0es el primer ponente que os desvelamos para la mesa redonda: \u00abLa Digitalizaci\u00f3n del Sector Tur\u00edstico\u00bb. <a href=\"https:\/\/mstholding.com\/ES\/Contacto_Inscripcion.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ap\u00fantate para poder escuchar todo lo que tiene que decir.<\/a><\/p>\n<p>Italiano de nacimiento, Barcelon\u00e9s de adopci\u00f3n, migr\u00f3 a Espa\u00f1a en el 96 para empezar una nueva aventura que le llev\u00f3 a poder trabajar en diferentes pa\u00edses y as\u00ed ampliar sus conocimientos socio-culturales.<\/p>\n<p>Con los a\u00f1os ha adquirido <strong>experiencias en diferentes sectores<\/strong> y la curiosidad por todo lo que es tecnol\u00f3gicamente avanzado le ha llevado a experimentar y a poner en marcha soluciones que aparentemente parec\u00edan imposibles de alcanzar.<\/p>\n<p>En los \u00faltimos 15 a\u00f1os ha dedicado su trayectoria profesional al mundo de la atenci\u00f3n al cliente, liderando las operativas de diferentes Contact Center, explorando constantemente las evoluciones tecnol\u00f3gicas, pasando de la multi-canalidad a la actual omni-calidad, implementando soluciones para la medici\u00f3n y la mejora de<strong> la experiencia cliente.<\/strong> Adem\u00e1s de crear modelos operativos ad-hoc para mejorar eficiencia y control sobre cualquier operativa comercial o de customer service.<\/p>\n<p>Ahora en, plena evoluci\u00f3n del mundo digital y en un sector tan \u201cemocional\u201d como el turismo, su gran reto es poder <strong>aplicar el potencial que les ofrece IoT (Internet of Things) para poder mejorar cualquier interacci\u00f3n cliente\/empresa<\/strong>, combinando los conocimientos propios de comportamiento de los clientes con los datos que nos pueden proporcionas \u201clas cosas\u201d que le rodean.<\/p>\n<p>As\u00ed que ya sabes. \u00bfQuieres introducirte en el sector? \u00bfAprender t\u00e9rminos que no sab\u00edas?<\/p>\n<p><strong><a href=\"https:\/\/mstholding.com\/ES\/Contacto_Inscripcion.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ap\u00fantate a la \u201cDigitalizaci\u00f3n del sector tur\u00edstico\u201d y no pierdas tu plaza.<\/a><\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">S\u00edguenos en las redes sociales para no perderte nada.<\/a><\/strong><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\">Tambi\u00e9n te interesa saber&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[videopress 5aOoy4u7] Davide Lusuardi, Jefe de Operaciones de Costa Cruceros en Espa\u00f1a y Portugal: \u00a1Primer confirmado! El Jefe de Operaciones de Costa Cruceros en Espa\u00f1a y Portugal, Davide Lusuardi,\u00a0es el primer ponente que os desvelamos para la mesa redonda: \u00abLa Digitalizaci\u00f3n del Sector Tur\u00edstico\u00bb. Ap\u00fantate para poder escuchar todo lo que tiene que decir. Italiano [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[16],"class_list":["post-292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-barcelona"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Conoce un poco m\u00e1s a Davide Lusuardi - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Davide Lusuardi es el ponente que os desvelamos hoy. 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