{"id":3063,"date":"2022-10-20T11:46:18","date_gmt":"2022-10-20T09:46:18","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=3063"},"modified":"2023-06-06T16:52:35","modified_gmt":"2023-06-06T14:52:35","slug":"la-banca-se-toma-en-serio-la-atencion-al-cliente-en-la-era-coronavirus","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/la-banca-se-toma-en-serio-la-atencion-al-cliente-en-la-era-coronavirus\/","title":{"rendered":"La banca se toma en serio la Atenci\u00f3n al Cliente en la era coronavirus"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><em>Las expectativas de los clientes est\u00e1n produciendo una profunda transformaci\u00f3n del sector financiero<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tradicionalmente,\u00a0las instituciones financieras han tenido poco apego al riesgo; m\u00e1s a\u00fan\u00a0despu\u00e9s de la recesi\u00f3n de 2008, tras la cual los bancos priorizaron m\u00e1s que nunca el capital, la liquidez y las responsabilidades regulatorias y \u00e9sa ha seguido siendo la tendencia, incluso cuando el mercado emergente de la tecnolog\u00eda financiera ha comenzado a tener una relevante posici\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pero entonces la COVID-19 lleg\u00f3 y la epidemia se convirti\u00f3 en pandemia provocando un\u00a0impacto econ\u00f3mico que ser\u00e1 tema de debate en los pr\u00f3ximos a\u00f1os. Lo que est\u00e1 claro es que estamos viendo reducir las reservas de capital y cr\u00e9dito en todos los sectores; por lo que a medida que los clientes y las peque\u00f1as empresas buscan pr\u00e9stamos y asistencia financiera de todo tipo, los tel\u00e9fonos est\u00e1n sonando en los bancos, mientras\u00a0muchos empleados siguen trabajando en remoto. Varias de las instituciones de servicios financieros m\u00e1s grandes del mundo se han dado cuenta de que, en lo que respecta a los agentes digitales transformadores, el riesgo de no adopci\u00f3n supera con creces el riesgo de adopci\u00f3n.\u00a0Ante esta pandemia, los bancos tradicionales est\u00e1n buscando soluciones inteligentes y automatizadas para llegar a sus clientes\u00a0muchas veces de forma remota debido al aislamiento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Redise\u00f1ando los centros de atenci\u00f3n al cliente&nbsp;<\/u><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nunca nadie piensa en los centros de llamadas como un punto estrat\u00e9gico del negocio, pero no nos damos cuenta de que es as\u00ed exactamente como lo ven los clientes<\/strong>. Si bien cada empresa ofrece diversos canales para que un cliente la encuentre, incluidas p\u00e1ginas web, aplicaciones m\u00f3viles, etc.,&nbsp;los centros de atenci\u00f3n al cliente suelen ser el \u00fanico punto en el que cada cliente siente que es el lugar al que acceder cuando necesita resolver un problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>En MST Holding<\/strong> somos especialistas en servicios de atenci\u00f3n al cliente omnicanal para el sector financiero con m\u00e1s de 30 a\u00f1os en el mercado.\u00a0Nuestra fortaleza se basa en un equipo bancario experto junto con la innovaci\u00f3n en tecnolog\u00eda, fundamentales para satisfacer las necesidades de los clientes y generar mejores resultados comerciales y excelentes experiencias.\u00a0Nuestros clientes bancarios consiguen los mayores ratios de fidelizaci\u00f3n y confianza de sus clientes con una mayor eficiencia y productividad para reducir costes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes contactar con nosotros en <a href=\"mailto:marketing@mstholding.com\">marketing@mstholding.com<\/a> o a trav\u00e9s de nuestra web <a href=\"http:\/\/www.mstholding.com\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las expectativas de los clientes est\u00e1n produciendo una profunda transformaci\u00f3n del sector financiero Tradicionalmente,\u00a0las instituciones financieras han tenido poco apego al riesgo; m\u00e1s a\u00fan\u00a0despu\u00e9s de la recesi\u00f3n de 2008, tras la cual los bancos priorizaron m\u00e1s que nunca el capital, la liquidez y las responsabilidades regulatorias y \u00e9sa ha seguido siendo la tendencia, incluso cuando [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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