{"id":3186,"date":"2023-01-27T11:10:37","date_gmt":"2023-01-27T10:10:37","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=3186"},"modified":"2023-06-06T16:51:01","modified_gmt":"2023-06-06T14:51:01","slug":"la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente\/","title":{"rendered":"La transformaci\u00f3n del sector bancario. Redise\u00f1ando los centros de Atenci\u00f3n al Cliente."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Las expectativas de los clientes est\u00e1n produciendo una profunda transformaci\u00f3n del sector financiero.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tradicionalmente,&nbsp;las instituciones financieras han tenido poco apego al riesgo; m\u00e1s a\u00fan&nbsp;despu\u00e9s de la recesi\u00f3n de 2008, tras la cual los bancos priorizaron m\u00e1s que nunca el capital, la liquidez y las responsabilidades regulatorias y \u00e9sa ha seguido siendo la tendencia, incluso cuando el mercado emergente de la tecnolog\u00eda financiera ha comenzado a tener una relevante posici\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pero entonces la COVID-19 lleg\u00f3 y la epidemia se convirti\u00f3 en pandemia provocando un&nbsp;impacto econ\u00f3mico que ser\u00e1 tema de debate en los pr\u00f3ximos a\u00f1os. Lo que est\u00e1 claro es que estamos viendo reducir las reservas de capital y cr\u00e9dito en todos los sectores; por lo que a medida que los clientes y las peque\u00f1as empresas buscan pr\u00e9stamos y asistencia financiera de todo tipo, los tel\u00e9fonos est\u00e1n sonando en los bancos, mientras&nbsp;muchos empleados siguen trabajando en remoto. Varias de las instituciones de servicios financieros m\u00e1s grandes del mundo se han dado cuenta de que, en lo que respecta a los agentes digitales transformadores, el riesgo de no adopci\u00f3n supera con creces el riesgo de adopci\u00f3n.&nbsp;Ante esta pandemia, los bancos tradicionales est\u00e1n buscando soluciones inteligentes y automatizadas para llegar a sus clientes&nbsp;muchas veces de forma remota debido al aislamiento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Redise\u00f1ando los centros de atenci\u00f3n al cliente&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nunca nadie piensa en los centros de llamadas como un punto estrat\u00e9gico del negocio, pero no nos damos cuenta de que es as\u00ed exactamente como lo ven los clientes<\/strong>. Si bien cada empresa ofrece diversos canales para que un cliente la encuentre, incluidas p\u00e1ginas web, aplicaciones m\u00f3viles, etc.,&nbsp;los centros de atenci\u00f3n al cliente suelen ser el \u00fanico punto en el que cada cliente siente que es el lugar al que acceder cuando necesita resolver un problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>En MST Holding<\/strong>&nbsp;somos especialistas en servicios de atenci\u00f3n al cliente omnicanal para el sector financiero con m\u00e1s de 30 a\u00f1os en el mercado.&nbsp;Nuestra fortaleza se basa en un equipo bancario experto junto con la innovaci\u00f3n en tecnolog\u00eda, fundamentales para satisfacer las necesidades de los clientes y generar mejores resultados comerciales y excelentes experiencias.&nbsp;Nuestros clientes bancarios consiguen los mayores ratios de fidelizaci\u00f3n y confianza de sus clientes con una mayor eficiencia y productividad para reducir costes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes contactar con nosotros en&nbsp;<a href=\"http:\/\/mailto:marketing@mstholding.com\/\">marketing@mstholding.com<\/a>&nbsp;o a trav\u00e9s de nuestra web&nbsp;<a href=\"http:\/\/www.mstholding.com\/\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las expectativas de los clientes est\u00e1n produciendo una profunda transformaci\u00f3n del sector financiero. Tradicionalmente,&nbsp;las instituciones financieras han tenido poco apego al riesgo; m\u00e1s a\u00fan&nbsp;despu\u00e9s de la recesi\u00f3n de 2008, tras la cual los bancos priorizaron m\u00e1s que nunca el capital, la liquidez y las responsabilidades regulatorias y \u00e9sa ha seguido siendo la tendencia, incluso cuando [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>La transformaci\u00f3n del sector bancario. Redise\u00f1ando los centros de Atenci\u00f3n al Cliente. - MST Holding Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"La transformaci\u00f3n del sector bancario. Redise\u00f1ando los centros de Atenci\u00f3n al Cliente. - MST Holding Blog\" \/>\r\n<meta property=\"og:description\" content=\"Las expectativas de los clientes est\u00e1n produciendo una profunda transformaci\u00f3n del sector financiero. Tradicionalmente,&nbsp;las instituciones financieras han tenido poco apego al riesgo; m\u00e1s a\u00fan&nbsp;despu\u00e9s de la recesi\u00f3n de 2008, tras la cual los bancos priorizaron m\u00e1s que nunca el capital, la liquidez y las responsabilidades regulatorias y \u00e9sa ha seguido siendo la tendencia, incluso cuando [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.mstholding.com\/blog\/la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente\/\" \/>\r\n<meta property=\"og:site_name\" content=\"MST Holding Blog\" \/>\r\n<meta property=\"article:published_time\" content=\"2023-01-27T10:10:37+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2023-06-06T14:51:01+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2023\/01\/ffffffffffffff.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1256\" \/>\r\n\t<meta property=\"og:image:height\" content=\"699\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Raquel\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Raquel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/la-transformacion-del-sector-bancario-redisenando-los-centros-de-atencion-al-cliente\\\/\"},\"author\":{\"name\":\"Raquel\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#\\\/schema\\\/person\\\/9487f58c917c4ddf28cf4a0db8443af4\"},\"headline\":\"La transformaci\u00f3n del sector bancario. 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