{"id":3218,"date":"2023-02-23T11:45:45","date_gmt":"2023-02-23T10:45:45","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=3218"},"modified":"2023-06-06T16:50:44","modified_gmt":"2023-06-06T14:50:44","slug":"como-gestionar-los-picos-de-demanda-en-el-sector-hvac","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/como-gestionar-los-picos-de-demanda-en-el-sector-hvac\/","title":{"rendered":"C\u00d3MO GESTIONAR LOS PICOS DE DEMANDA EN EL SECTOR HVAC"},"content":{"rendered":"\n

En ciertos momentos del a\u00f1o, todas las empresas que se dedican al sector HVAC saben que la cantidad de llamadas o mensajes de sus clientes puede variar enormemente. Ya sea en la temporada de invierno por una ola inesperada de fr\u00edo o contrariamente en verano por una ola de calor. Por este motivo todas las marcas deben estar preparadas para la gesti\u00f3n de los picos de demanda.<\/em><\/p>\n\n\n\n

Pero \u00bfqu\u00e9 es la gesti\u00f3n de picos y por qu\u00e9 es tan importante trabajar con un socio de confianza como MST Holding para implementarla? Comencemos con la primera pregunta.<\/p>\n\n\n\n

El pico de llamadas es la franja horaria, o los d\u00edas de la semana, en los que la cantidad de llamadas o mensajes entrantes en el contact center es m\u00e1s alta. Puede ser el resultado de una variedad de factores, como la naturaleza del negocio o el lanzamiento de un nuevo producto o servicio. Estos picos de demanda pueden anticiparse en base a datos hist\u00f3ricos y por eso es importante planificarse y gestionarlo adecuadamente.<\/p>\n\n\n\n

Los picos del contact center pueden tener un impacto significativo en el negocio. Si no se est\u00e1 preparado, pueden generar largos tiempos de espera, clientes frustrados y llamadas abandonadas. Adem\u00e1s, los picos pueden generar estr\u00e9s a los agentes, lo que lleva al agotamiento y la rotaci\u00f3n. Eso podr\u00eda desencadenar la p\u00e9rdida de negocios, oportunidades, confianza\u2026\u2026<\/p>\n\n\n\n

Entonces \u00bfc\u00f3mo pueden las empresas repararse para los picos esperados e inesperados? En primer lugar, vale la pena tener un socio de confianza como MST Holding, con a\u00f1os de experiencia en el sector HVAC, con un modelo operativo \u00e1gil que se puede adaptar a los objetivos individuales. Un socio como MST, con una cartera global con algunas de las marcas m\u00e1s importantes del mundo en el sector HVAC y con todo lo que se necesita para abordar el desaf\u00edo de la gesti\u00f3n de picos.<\/p>\n\n\n\n

Estos son algunos consejos sobre c\u00f3mo prepararse para los picos:<\/p>\n\n\n\n

    \n
  1. Seguimiento constante, previsi\u00f3n de llamadas y an\u00e1lisis del hist\u00f3rico.<\/li>\n\n\n\n
  2. Contar con los agentes adicionales disponibles.<\/li>\n\n\n\n
  3. Mantener formados a los equipos.<\/li>\n\n\n\n
  4. Usar la tecnolog\u00eda para aliviar la presi\u00f3n.<\/li>\n\n\n\n
  5. Habilitar soluciones para la activaci\u00f3n de agentes en remoto.<\/li>\n<\/ol>\n\n\n\n

    Por supuesto, esto son solo algunas ideas y, en realidad cada una de ellas se beneficia de la inclusi\u00f3n de una excelente formaci\u00f3n de los equipos, de soluciones digitales y una presencia global.<\/p>\n\n\n\n

    Adem\u00e1s de la ayuda de la gesti\u00f3n de los picos de demanda hay muchos otros beneficios a la hora de externalizar el servicio al cliente como son el ahorro de costes, tener personal siempre formado y preparado, ganar en eficacia del servicio, mejorar la satisfacci\u00f3n del cliente y su cx entre otros.<\/p>\n\n\n\n

    La gesti\u00f3n de picos de demanda es crucial en todos los negocios independientemente del sector, el modelo operativo o la ubicaci\u00f3n de la empresa. Es la base para crear un excelente recorrido del cliente, para ahorrar costes adicionales y, de hecho, puede aumentar la lealtad de una marca. Las expectativas de los clientes son m\u00e1s altas que nunca, y es vital superarlas para diferencia tu marca de la competencia. En MST Holding somos expertos en gesti\u00f3n de servicios HVAC y la gesti\u00f3n de sus picos de demanda. Si quieres m\u00e1s informaci\u00f3n puedes contactar con nosotros en mraketing@mstholding.com<\/a> o  trav\u00e9s de nuestra p\u00e1gina web www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    En ciertos momentos del a\u00f1o, todas las empresas que se dedican al sector HVAC saben que la cantidad de llamadas o mensajes de sus clientes puede variar enormemente. Ya sea en la temporada de invierno por una ola inesperada de fr\u00edo o contrariamente en verano por una ola de calor. Por este motivo todas las […]<\/p>\n","protected":false},"author":7,"featured_media":3219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"\r\nC\u00d3MO GESTIONAR LOS PICOS DE DEMANDA EN EL SECTOR HVAC - MST Holding Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/como-gestionar-los-picos-de-demanda-en-el-sector-hvac\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"C\u00d3MO GESTIONAR LOS PICOS DE DEMANDA EN EL SECTOR HVAC - MST Holding Blog\" \/>\r\n<meta property=\"og:description\" content=\"En ciertos momentos del a\u00f1o, todas las empresas que se dedican al sector HVAC saben que la cantidad de llamadas o mensajes de sus clientes puede variar enormemente. 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