{"id":3249,"date":"2023-04-14T10:51:41","date_gmt":"2023-04-14T08:51:41","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=3249"},"modified":"2023-06-06T16:50:42","modified_gmt":"2023-06-06T14:50:42","slug":"ante-un-futuro-normativo-de-incertidumbre-por-la-nueva-ley-de-servicios-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/ante-un-futuro-normativo-de-incertidumbre-por-la-nueva-ley-de-servicios-de-atencion-al-cliente\/","title":{"rendered":"Ante un futuro normativo de incertidumbre por la Nueva Ley de Servicios de Atenci\u00f3n al Cliente"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>El Proyecto de <strong>Ley de Servicios de Atenci\u00f3n al Cliente<\/strong> ha nacido rodeado de pol\u00e9mica y de cierta incertidumbre. No solo por las varias enmiendas que han sido presentadas por diversas organizaciones sectoriales como la AEERC y la Asociaci\u00f3n CEX, sino tambi\u00e9n por la fecha de su aprobaci\u00f3n en la actual situaci\u00f3n pol\u00edtica en la que nos encontramos.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A partir de la publicaci\u00f3n de la nueva Ley en el BOE, las empresas tienen 6 meses para adaptarse, salvo en el caso de las cuestiones que necesiten un reglamento para su desarrollo, aqu\u00ed el per\u00edodo de adaptaci\u00f3n ser\u00eda m\u00e1s largo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La incertidumbre de la normativa asoma en alguno de sus puntos desafiante, como es el hecho de tener que guardar las grabaciones de la conversaci\u00f3n durante 5 a\u00f1os, mientras en otra parte de la redacci\u00f3n de la normativa se dice que se han de guardar el tiempo necesario para la gesti\u00f3n de la resoluci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otra incertidumbre es el tiempo del horario del servicio de atenci\u00f3n al cliente, que se debe ajustar al horario comercial de la empresa. Pero, \u00bfcu\u00e1l es en el caso del ecommerce?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas son solo dos puntualizaciones en un extenso enumerado de imprecisiones. As\u00ed pues, se entiende que la norma deja margen a la interpretaci\u00f3n de la empresa mientras esta pueda justificar su manera de actuar en determinados casos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este escenario de incertidumbre, es imprescindible que las compa\u00f1\u00edas realicen un an\u00e1lisis inicial del estado de sus servicios de atenci\u00f3n al cliente. Es muy probable que la normativa no se apruebe tal y como est\u00e1 redactada, sobre todo teniendo en cuenta que se han presentado 233 enmiendas. Sin embargo, s\u00ed puede ser un buen momento para que las empresas hagan un an\u00e1lisis de su situaci\u00f3n actual para averiguar cu\u00e1les son sus carencias en su estrategia de atenci\u00f3n al cliente con el fin de mejorar la experiencia que prestan a sus clientes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www.mstholding.com\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Proyecto de Ley de Servicios de Atenci\u00f3n al Cliente ha nacido rodeado de pol\u00e9mica y de cierta incertidumbre. No solo por las varias enmiendas que han sido presentadas por diversas organizaciones sectoriales como la AEERC y la Asociaci\u00f3n CEX, sino tambi\u00e9n por la fecha de su aprobaci\u00f3n en la actual situaci\u00f3n pol\u00edtica en la [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Ante un futuro normativo de incertidumbre por la Nueva Ley de Servicios de Atenci\u00f3n al Cliente - MST Holding Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/ante-un-futuro-normativo-de-incertidumbre-por-la-nueva-ley-de-servicios-de-atencion-al-cliente\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Ante un futuro normativo de incertidumbre por la Nueva Ley de Servicios de Atenci\u00f3n al Cliente - MST Holding Blog\" \/>\r\n<meta property=\"og:description\" content=\"El Proyecto de Ley de Servicios de Atenci\u00f3n al Cliente ha nacido rodeado de pol\u00e9mica y de cierta incertidumbre. 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