{"id":3625,"date":"2023-06-23T14:48:41","date_gmt":"2023-06-23T12:48:41","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=3625"},"modified":"2023-06-29T11:53:15","modified_gmt":"2023-06-29T09:53:15","slug":"success-of-mst-holding-in-its-last-event-in-barcelona","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/en\/success-of-mst-holding-in-its-last-event-in-barcelona\/","title":{"rendered":"Success of MST HOLDING in its last event in Barcelona"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On June 22, the long-awaited presentation the <strong>First International Conference \u2013Workshop about the New Customer Service Law &nbsp;by MST HOLDING and Consulting C3<\/strong> took place in Barcelona.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It was a success in attendance, with more than 60 participants from leading companies from sectors as heterogeneous as transport, telecommunications, industry, energy, finance, e-commerce, education, technology, healthcare, HVAC and tourism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The event began with various presentations by <strong>Jaime Fern\u00e1ndez <\/strong>from Augusta Abogados, <strong>Francisco Guti\u00e9rrez<\/strong> as President of the AEERC and <strong>Patricia Guerrero<\/strong> as Area Manager of Consulting C3.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"jetpack-video-wrapper\"><iframe title=\"First International Conference - Workshop MST: Customer Service Law &amp; CX Best Practices\" width=\"640\" height=\"360\" data-src=\"https:\/\/www.youtube.com\/embed\/bdrLucS5qVQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<\/div><figcaption class=\"wp-element-caption\">Workshop MST: Customer Service Law &amp; CX Best Practices<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The central theme of the event was to analyze the non-continuity of the Customer Service Law that just a few weeks ago was pending approval and due to the call for general elections has been affected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although initially this law did not clarify or many of its points remained open, controversies have arisen in some of them, which is why we are opening a period of reflection with our clients on issues such as:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8211; Reflections:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the future, the drafting of a new Law that does enter into force may occur again, depending on the electoral results.<\/li>\n\n\n\n<li>The importance of comparing and reviewing the basics and minimums that our customer service should have, incorporating a \u201cdecalogue of good practices\u201d into the service strategy, comparing it with what has already been established in the law that will not see the light of day.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; The initiative of the Ministry of Consumption should ask us to be proactive and take advantage of the range of opportunities that we must review in our current service to improve the CX\/UX.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; That each company can define or come as close as possible to the decalogue of good practices to align service with excellence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The day ended with a workshop led by our colleague<strong> Jordi Miguel<\/strong> from Consulting C3 where the entire theme of the event had to be applied as the protagonist \u00abthe decalogue of good practices\u00bb through a Business Case. The objective and theme of this workshop was that this organization wanted to take advantage of this current circumstance to become a proactive company with its clients and not a reactive one waiting for a new law to make changes that directly affect the experience of its clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We want to thank all the team that has made the success of the event possible and also thank all the guests for their attendance and proactivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We hope to see you again very soon! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www.mstholding.com\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On June 22, the long-awaited presentation the First International Conference \u2013Workshop about the New Customer Service Law &nbsp;by MST HOLDING and Consulting C3 took place in Barcelona. It was a success in attendance, with more than 60 participants from leading companies from sectors as heterogeneous as transport, telecommunications, industry, energy, finance, e-commerce, education, technology, healthcare, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":3626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[231],"tags":[],"class_list":["post-3625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Success of MST HOLDING in its last event in Barcelona - MST Holding Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/en\/success-of-mst-holding-in-its-last-event-in-barcelona\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Success of MST HOLDING in its last event in Barcelona - MST Holding Blog\" \/>\r\n<meta property=\"og:description\" content=\"On June 22, the long-awaited presentation the First International Conference \u2013Workshop about the New Customer Service Law &nbsp;by MST HOLDING and Consulting C3 took place in Barcelona. 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