{"id":4961,"date":"2025-11-04T10:48:53","date_gmt":"2025-11-04T09:48:53","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=4961"},"modified":"2025-11-04T10:48:57","modified_gmt":"2025-11-04T09:48:57","slug":"ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\/","title":{"rendered":"IFEMA MADRID conf\u00eda a MST Holding la gesti\u00f3n de su Contact Center"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Nos complace anunciar que <strong>MST Holding <\/strong>ha sido adjudicataria del contrato para la <strong>gesti\u00f3n del servicio de Contact Center de IFEMA MADRID<\/strong>, una de las instituciones feriales l\u00edderes &nbsp;del panorama ferial europeo. La adjudicaci\u00f3n de este servicio a nuestra empresa nos refuerza como <strong>referente en la gesti\u00f3n de servicios de atenci\u00f3n al cliente <\/strong>en entornos de gran complejidad, visibilidad y volumen, tanto en el \u00e1mbito p\u00fablico como privado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El contrato adjudicado a MST Holding tiene como objetivo la <strong>gesti\u00f3n multicanal de la atenci\u00f3n a clientes y contactos de IFEMA MADRID<\/strong>, abarcando la recepci\u00f3n de llamadas, la gesti\u00f3n de correos electr\u00f3nicos, los servicios de click to call y chat, as\u00ed como la emisi\u00f3n de llamadas salientes. Se trata de un servicio clave, tanto por su envergadura como por su impacto directo en la imagen institucional de IFEMA MADRID y en la experiencia de miles de usuarios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro servicio estar\u00e1 orientado a cubrir las necesidades de <strong>expositores, visitantes, proveedores, periodistas, organizadores, agencias, montadores y personal interno<\/strong>, garantizando siempre una atenci\u00f3n \u00e1gil, resolutiva y alineada con los est\u00e1ndares de excelencia que caracterizan a IFEMA MADRID.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El alcance del proyecto va mucho m\u00e1s all\u00e1 de la atenci\u00f3n al visitante de ferias o congresos. IFEMA MADRID es un <strong>motor econ\u00f3mico y social de primer nivel<\/strong>, con 740 eventos anuales entre ferias, congresos, convenciones y espect\u00e1culos. <s><\/s><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Un Contact Center con visi\u00f3n integral y tecnolog\u00eda avanzada<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El <strong>Contact Center de IFEMA MADRID<\/strong>, gestionado por MST Holding, desempe\u00f1ar\u00e1 un papel esencial en la comunicaci\u00f3n institucional, comercial y operativa de la organizaci\u00f3n. <s><\/s><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entre los principales servicios que gestionaremos se incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informaci\u00f3n general sobre ferias, congresos y eventos.<\/li>\n\n\n\n<li>Soporte t\u00e9cnico, comercial y administrativo.<\/li>\n\n\n\n<li>Asesoramiento sobre servicios de participaci\u00f3n y acreditaci\u00f3n.<\/li>\n\n\n\n<li>Gesti\u00f3n documental y env\u00edo de comunicaciones.<\/li>\n\n\n\n<li>Validaci\u00f3n de datos e informaci\u00f3n.<\/li>\n\n\n\n<li>Campa\u00f1as de emisi\u00f3n y venta.<\/li>\n\n\n\n<li>Encuestas de satisfacci\u00f3n.<\/li>\n\n\n\n<li>Transferencia de llamadas y asignaci\u00f3n de casos.<\/li>\n\n\n\n<li>Mantenimiento y actualizaci\u00f3n de bases de datos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Todo ello, articulado a trav\u00e9s de canales como <strong>llamadas entrantes, correos electr\u00f3nicos, click to call y chat en tiempo real<\/strong>, garantizando siempre una experiencia coherente, fluida y personalizada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>atenci\u00f3n omnicanal <\/strong>ser\u00e1 clave en este servicio, especialmente ante el creciente aumento de los canales digitales, que sustituyen de manera cada vez m\u00e1s relevante a las llamadas. El servicio identificar\u00e1 con precisi\u00f3n cada tipo de interlocutor \u2014desde un visitante internacional hasta un patrocinador o proveedor\u2014 para ofrecer respuestas personalizadas y eficaces en tiempo r\u00e9cord.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Personas, procesos y tecnolog\u00eda: el ADN MST Holding<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La propuesta de MST Holding combina <strong>visi\u00f3n estrat\u00e9gica, excelencia operativa y orientaci\u00f3n al cliente<\/strong>. Para el proyecto de IFEMA MADRID, desplegaremos un <strong>equipo multidisciplinar altamente cualificado<\/strong>, formado espec\u00edficamente en los valores, protocolos y herramientas de la instituci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Implementaremos mecanismos de supervisi\u00f3n especializada, an\u00e1lisis de KPIs, seguimiento de calidad en tiempo real y planes de mejora continua. Adem\u00e1s, incorporaremos nuestras <strong>soluciones tecnol\u00f3gicas propias <\/strong>para la orquestaci\u00f3n de procesos, el an\u00e1lisis de voz y la automatizaci\u00f3n de tareas, con el objetivo de incrementar la eficiencia y enriquecer la experiencia de cada usuario.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La planificaci\u00f3n del servicio incluir\u00e1 una <strong>fase de implantaci\u00f3n estructurada y segura<\/strong>, con formaci\u00f3n intensiva para los equipos, integraci\u00f3n tecnol\u00f3gica con los sistemas de IFEMA MADRID, pruebas piloto y validaci\u00f3n de procesos. Todo estar\u00e1 dise\u00f1ado para garantizar la m\u00e1xima operatividad desde el primer d\u00eda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En MST Holding entendemos que la tecnolog\u00eda es una herramienta esencial, pero que el verdadero valor reside en las personas. Por eso, cada agente ser\u00e1 <strong>un embajador de la experiencia IFEMA MADRID<\/strong>, preparado para acompa\u00f1ar, resolver y fidelizar a los clientes en cada interacci\u00f3n. Cada llamada, cada mensaje y cada conversaci\u00f3n contribuir\u00e1n a reforzar la reputaci\u00f3n de la instituci\u00f3n\u2026 y la nuestra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comprometidos con el \u00e9xito de IFEMA MADRID<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La confianza depositada por IFEMA MADRID en MST Holding representa un paso m\u00e1s en nuestra trayectoria como <strong>partner estrat\u00e9gico de grandes organizaciones<\/strong>. Este proyecto no solo consolida nuestra experiencia en entornos de alta exigencia, sino que nos sit\u00faa en el coraz\u00f3n de los encuentros profesionales y de p\u00fablico que se celebran en IFEMA MADRID.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En MST Holding asumimos este reto con entusiasmo, compromiso y orgullo. Porque entendemos que gestionar la atenci\u00f3n al cliente no es solo resolver consultas: es <strong>gestionar la emoci\u00f3n, la expectativa y la imagen de marca<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2026 marcar\u00e1 un punto de inflexi\u00f3n para Madrid, para IFEMA y para MST Holding. Porque sabemos que cuando se combinan innovaci\u00f3n, experiencia y pasi\u00f3n\u2026<strong>\u00a1no hay meta que no se pueda alcanzar!&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www.mstholding.com\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nos complace anunciar que MST Holding ha sido adjudicataria del contrato para la gesti\u00f3n del servicio de Contact Center de IFEMA MADRID, una de las instituciones feriales l\u00edderes &nbsp;del panorama ferial europeo. La adjudicaci\u00f3n de este servicio a nuestra empresa nos refuerza como referente en la gesti\u00f3n de servicios de atenci\u00f3n al cliente en entornos [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[340,3],"tags":[],"class_list":["post-4961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>IFEMA MADRID conf\u00eda a MST Holding la gesti\u00f3n de su Contact Center - MST Holding Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"IFEMA MADRID conf\u00eda a MST Holding la gesti\u00f3n de su Contact Center - MST Holding Blog\" \/>\r\n<meta property=\"og:description\" content=\"Nos complace anunciar que MST Holding ha sido adjudicataria del contrato para la gesti\u00f3n del servicio de Contact Center de IFEMA MADRID, una de las instituciones feriales l\u00edderes &nbsp;del panorama ferial europeo. La adjudicaci\u00f3n de este servicio a nuestra empresa nos refuerza como referente en la gesti\u00f3n de servicios de atenci\u00f3n al cliente en entornos [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.mstholding.com\/blog\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\/\" \/>\r\n<meta property=\"og:site_name\" content=\"MST Holding Blog\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-11-04T09:48:53+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-11-04T09:48:57+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2025\/11\/222.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"858\" \/>\r\n\t<meta property=\"og:image:height\" content=\"567\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Raquel\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Raquel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/\"},\"author\":{\"name\":\"Raquel\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#\\\/schema\\\/person\\\/9487f58c917c4ddf28cf4a0db8443af4\"},\"headline\":\"IFEMA MADRID conf\u00eda a MST Holding la gesti\u00f3n de su Contact Center\",\"datePublished\":\"2025-11-04T09:48:53+00:00\",\"dateModified\":\"2025-11-04T09:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/\"},\"wordCount\":829,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/222.jpg\",\"articleSection\":[\"call center\",\"NOTICIAS\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.mstholding.com\\\/blog\\\/ifema-madrid-confia-a-mst-holding-la-gestion-de-su-contact-center\\\/\",\"name\":\"IFEMA MADRID conf\u00eda a MST Holding la gesti\u00f3n de su Contact Center - 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