{"id":5203,"date":"2026-04-29T16:55:15","date_gmt":"2026-04-29T14:55:15","guid":{"rendered":"https:\/\/www.mstholding.com\/blog\/?p=5203"},"modified":"2026-04-29T17:30:12","modified_gmt":"2026-04-29T15:30:12","slug":"errores-ley-sac-contact-center","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/errores-ley-sac-contact-center\/","title":{"rendered":"Errores al adaptar un contact center a la Ley SAC: los fallos m\u00e1s habituales"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Los errores al adaptar un contact center a la Ley SAC no suelen estar relacionados con la falta de acci\u00f3n. La mayor\u00eda de las organizaciones han revisado sus procesos, han ajustado sus modelos y han incorporado cambios con la intenci\u00f3n de cumplir con la normativa. Sin embargo, cuando se analiza el funcionamiento real del servicio, siguen apareciendo desviaciones que no deber\u00edan estar presentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La clave est\u00e1 en que muchas compa\u00f1\u00edas han entendido correctamente qu\u00e9 exige la ley, pero no siempre han identificado c\u00f3mo se traduce ese cumplimiento en la pr\u00e1ctica diaria.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uno de los errores m\u00e1s habituales consiste en pensar que la adaptaci\u00f3n se resuelve a trav\u00e9s de procesos. Se documentan flujos, se definen tiempos y se establecen protocolos que, sobre el papel, parecen suficientes. Sin embargo, la Ley SAC no se limita a validar la existencia de estos elementos, sino que eval\u00faa si el modelo es realmente accesible, eficaz y capaz de resolver las necesidades del cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este desajuste se hace especialmente evidente en la atenci\u00f3n telef\u00f3nica, que es uno de los \u00e1mbitos donde la normativa introduce requisitos m\u00e1s concretos. Entre ellos, destaca la obligaci\u00f3n de que el tiempo de espera para ser atendido por una persona no supere los <strong>tres minutos<\/strong> en condiciones normales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este requisito obliga a replantear modelos que, hasta ahora, pod\u00edan apoyarse en sistemas autom\u00e1ticos prolongados o en estructuras que priorizaban la eficiencia operativa. En la pr\u00e1ctica, muchas organizaciones siguen operando con tiempos de espera variables que, en determinados momentos, superan ese umbral sin que exista una visibilidad clara del problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A esto se suman transferencias innecesarias, recorridos largos dentro de sistemas IVR o interacciones que no llegan a resolverse en una sola llamada. El resultado es una diferencia evidente entre lo que exige la normativa y lo que ocurre realmente en la operaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otro de los errores al adaptar un contact center a la Ley SAC tiene que ver con la interpretaci\u00f3n de los plazos. Aunque muchas organizaciones cumplen los tiempos establecidos, que en algunos sectores pueden situarse en torno a los 15 d\u00edas h\u00e1biles para la resoluci\u00f3n de reclamaciones, este cumplimiento no siempre se traduce en una resoluci\u00f3n efectiva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responder dentro de plazo no es suficiente si la respuesta no es clara, no est\u00e1 suficientemente motivada o no resuelve la situaci\u00f3n del cliente. En estos casos, el problema no desaparece, sino que se desplaza en el tiempo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La trazabilidad es otro de los puntos donde m\u00e1s errores se concentran. La Ley SAC exige que las organizaciones puedan demostrar c\u00f3mo se ha gestionado cada caso, lo que implica disponer de un registro completo y coherente de las interacciones y decisiones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sin embargo, en muchos modelos, la informaci\u00f3n est\u00e1 dispersa o incompleta, lo que dificulta reconstruir el recorrido de una reclamaci\u00f3n. Este problema no siempre es evidente hasta que se realiza una auditor\u00eda, momento en el que se convierte en un riesgo relevante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A medida que se profundiza en el an\u00e1lisis, aparece otro elemento clave: la claridad de las respuestas. La normativa exige que las comunicaciones sean comprensibles y est\u00e9n suficientemente justificadas, lo que obliga a explicar al cliente no solo el resultado, sino tambi\u00e9n el razonamiento detr\u00e1s de la decisi\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En la pr\u00e1ctica, es habitual encontrar respuestas que cumplen formalmente, pero que no logran transmitir esa claridad, lo que genera insatisfacci\u00f3n y, en muchos casos, nuevas reclamaciones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En entornos multicanal, estas desviaciones se amplifican. Un mismo caso puede recibir respuestas diferentes en funci\u00f3n del canal o del agente que lo gestione, lo que introduce una falta de coherencia que la normativa no contempla como aceptable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, uno de los errores m\u00e1s relevantes es entender la adaptaci\u00f3n a la Ley SAC como un proceso cerrado. Muchas organizaciones abordan la normativa como un proyecto puntual, cuando en realidad exige un seguimiento continuo, control operativo y capacidad de adaptaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las compa\u00f1\u00edas que consiguen adaptarse de forma m\u00e1s s\u00f3lida son aquellas que entienden el cumplimiento como un proceso vivo, integrado en su modelo de atenci\u00f3n al cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evitar estos errores al adaptar un contact center a la Ley SAC es clave para garantizar un cumplimiento real, consistente y alineado con las exigencias actuales en la atenci\u00f3n al cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Muchos de estos errores aparecen cuando no se analiza correctamente <a href=\"https:\/\/www.mstholding.com\/blog\/auditoria-ley-sac\/\">c\u00f3mo preparar una auditor\u00eda de la Ley SAC<\/a> y se aborda la adaptaci\u00f3n solo desde una perspectiva documental.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.mstholding.com\">www.mstholding.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los errores al adaptar un contact center a la Ley SAC no suelen estar relacionados con la falta de acci\u00f3n. La mayor\u00eda de las organizaciones han revisado sus procesos, han ajustado sus modelos y han incorporado cambios con la intenci\u00f3n de cumplir con la normativa. Sin embargo, cuando se analiza el funcionamiento real del servicio, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5205,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"{\"document\":\"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