{"id":581,"date":"2019-12-05T10:16:06","date_gmt":"2019-12-05T09:16:06","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=581"},"modified":"2023-06-06T16:58:59","modified_gmt":"2023-06-06T14:58:59","slug":"the-keys-to-manage-emotional-involvement-with-client","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/en\/the-keys-to-manage-emotional-involvement-with-client\/","title":{"rendered":"The keys to manage emotional involvement with client"},"content":{"rendered":"
\"emotional
emotional involvement<\/figcaption><\/figure>\n

The three keys to managing the emotional involvement with the client<\/h3>\n

At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company’s activity!<\/a><\/p>\n

When customers call for the first time to report an incident with their service or product they are usually angry at the brand. The person who answers the call has no responsibility for the client’s anger.<\/strong><\/p>\n

However, we tend to get emotionally involved, reacting with the same level of anger with which the client is treating us.<\/p>\n

We discover three keys to positively manage this emotional involvement<\/strong> with the client:<\/p>\n

Perspective<\/h4>\n

Responding to a client from the point of view of \u00abI am right\u00bb has nothing to do with responding from the point of view of \u00abmy goal is to resolve the conflict.\u00bb Therefore, we recommend that you change your perspective of the situation<\/strong>. Avoid getting into the discussion about who is right. It is more effective and positive to focus on resolving the conflict.<\/p>\n

Role<\/h4>\n

Since your role is no longer to defend against the attacks of a furious client, it is not necessary to enter into discussions or defensive attitudes.<\/p>\n

The new role you can adopt is that of facilitator of solutions. This role includes:<\/strong><\/p>\n