{"id":845,"date":"2020-03-02T11:28:13","date_gmt":"2020-03-02T10:28:13","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=845"},"modified":"2023-06-06T16:58:13","modified_gmt":"2023-06-06T14:58:13","slug":"la-inteligencia-artificial-es-una-realidad-o-una-ilusion","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/la-inteligencia-artificial-es-una-realidad-o-una-ilusion\/","title":{"rendered":"\u00bfLa Inteligencia artificial es una realidad o una ilusi\u00f3n?"},"content":{"rendered":"
\"La
La Inteligencia Artificial una clave en su negocio<\/figcaption><\/figure>\n

Debemos de tener en cuenta la Inteligencia Artificial en nuestras empresas, en MST Holding ya lo hacemos<\/h3>\n

Hoy en d\u00eda la inteligencia artificial no es una opci\u00f3n para los negocios, sino una decisi\u00f3n necesaria para la gesti\u00f3n de servicios y productos con los usuarios. Indudablemente, no estamos preparados para el efecto transformador que involucra. La IA es una realidad porque est\u00e1 revolucionando el mercado.\u00a0 Este cambio supone una gran oportunidad para las empresas en ser negocios m\u00e1s efectivos gracias a la automatizaci\u00f3n de procesos repetitivos. Incluso para la creaci\u00f3n de 3 millones de trabajos nuevos de trabajos<\/strong>, seg\u00fan Gartner.<\/p>\n

Esto es tan cierto que, muchas empresas de servicios se est\u00e1n proyectando seguir creciendo desde un modelo anal\u00f3gico a uno h\u00edbrido. Un ejemplo de ello es la gesti\u00f3n de un Contact Center<\/strong> que requiere diferentes canales, plataformas y sistemas para dar servicio de atenci\u00f3n al cliente.<\/p>\n

Ante ello, somos testigos de la evoluci\u00f3n de nuestros servicios en atenci\u00f3n al cliente que comenzaron a integrar la plataforma de CTI con la de gesti\u00f3n CRM, gesti\u00f3n de pedidos y anal\u00edtica de escucha en redes sociales, para ofrecer un servicio omnicanal.<\/p>\n

El potencial de la Inteligencia Artificial<\/h4>\n

La IA tiene el potencial de optimizar los procesos en todas las organizaciones<\/strong>, motivo por el cual las empresas est\u00e1n apostando fuerte: el 54% de los ejecutivos de negocios y CTI en una encuesta Digital IQ (PWC, 2020). Esta encuesta nos dice que sus empresas est\u00e1n haciendo inversiones sustanciales hoy; en tres a\u00f1os, ese n\u00famero llegar\u00e1 al 63%.<\/p>\n

Evidentemente que la IA nos est\u00e1 cambiando en muchos sentidos y est\u00e1 claro que algunas personas adoptar\u00e1n e integrar\u00e1n con entusiasmo las nuevas herramientas y formas de trabajar que lo hacen posible. Por otro lado, otras ser\u00e1n m\u00e1s cautelosas o incluso se opondr\u00e1n a los cambios que trae a su vida o trabajo.<\/strong> Una mente abierta ser\u00e1 el mayor activo en el futuro cercano. A medida que la tecnolog\u00eda avance y continuemos experimentando c\u00f3mo usar la IA para resolver problemas, en nuestras vidas personales, profesionales y en la sociedad en general.<\/p>\n

Seg\u00fan un estudio de PWC, el 64% de los clientes menciona que es m\u00e1s importante tener acceso a un servicio de calidad<\/strong> al instante que mantener un asesor de servicio al cliente. En los pr\u00f3ximos cinco a\u00f1os la IA van a interactuar con clientes en los siguientes perfiles profesionales:<\/p>\n

\"\"<\/p>\n

S\u00edguenos en las\u00a0redes sociales para estar al d\u00eda de todo.<\/a><\/p>\n

Te interesa saber\u2026<\/a><\/p>\n

Fuente: http:\/\/pwcartificialintelligence.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Debemos de tener en cuenta la Inteligencia Artificial en nuestras empresas, en MST Holding ya lo hacemos Hoy en d\u00eda la inteligencia artificial no es una opci\u00f3n para los negocios, sino una decisi\u00f3n necesaria para la gesti\u00f3n de servicios y productos con los usuarios. Indudablemente, no estamos preparados para el efecto transformador que involucra. La […]<\/p>\n","protected":false},"author":7,"featured_media":849,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"\r\n\u00bfLa Inteligencia artificial es una realidad o una ilusi\u00f3n? - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Hoy en d\u00eda la inteligencia artificial no es una opci\u00f3n para los negocios, sino una decisi\u00f3n necesaria para la gesti\u00f3n de servicios.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.mstholding.com\/blog\/la-inteligencia-artificial-es-una-realidad-o-una-ilusion\/\" \/>\r\n<meta 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