{"id":861,"date":"2020-03-12T09:49:10","date_gmt":"2020-03-12T08:49:10","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=861"},"modified":"2023-06-06T16:58:13","modified_gmt":"2023-06-06T14:58:13","slug":"como-ganar-clientes-siendo-agentes-proactivos","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/como-ganar-clientes-siendo-agentes-proactivos\/","title":{"rendered":"C\u00f3mo ganar clientes siendo agentes proactivos"},"content":{"rendered":"
\"Agentes
Agentes proactivos<\/figcaption><\/figure>\n

\u00bfPor qu\u00e9 los agentes proactivos consiguen resultados y son capaces de afrontar las situaciones de crisis? En este caso hablaremos sobre los beneficios de ser un agente proactivo<\/strong><\/h3>\n

Dos personas que trabajan en un mismo entorno laboral, con responsabilidades id\u00e9nticas y bajo las mismas circunstancias pueden realizar su trabajo de maneras muy distintas. Una cuestiona la manera habitual de trabajar si no obtiene los resultados deseados, emprende constantemente nuevas acciones y genera cambios constructivos en su entorno. La otra se conforma con su situaci\u00f3n actual y no hace nada para cambiar lo que no funciona. La primera persona se\u00a0comporta de forma proactiva<\/strong>, la segunda, lo hace de forma reactiva.<\/span><\/p>\n

En un contexto laboral tan cambiante como el actual el comportamiento individual juega un\u00a0papel decisivo en el \u00e9xito profesional<\/strong>. Sentarse y esperar a que los dem\u00e1s hagan que sucedan cosas es el comportamiento t\u00edpico de las\u00a0personas reactivas<\/strong>. Estas personas suelen comportarse como un avestruz -escondiendo la cabeza bajo tierra- o como un bombero -esperando que se declare el fuego para combatirlo. En cambio, la persona proactiva se levanta cada ma\u00f1ana dispuesta a hacer que pasen cosas, a crear oportunidades y a encontrar nuevas soluciones.<\/span><\/p>\n

Un agente proactivo se caracteriza por lo siguiente:<\/span><\/h4>\n
    \n
  1. Est\u00e1n buscando continuamente nuevas oportunidades.<\/span><\/li>\n
  2. Se marcan objetivos efectivos orientados al cambio.<\/span><\/li>\n
  3. Anticipan y previenen problemas.<\/span><\/li>\n
  4. Hacen cosas diferentes, o act\u00faan de forma diferente.<\/span><\/li>\n
  5. Emprenden la acci\u00f3n y se aventuran a pesar de la incertidumbre.<\/span><\/li>\n
  6. Perseveran y persisten en sus esfuerzos.<\/span><\/li>\n
  7. Consiguen resultados tangibles, puesto que est\u00e1n orientadas a resultados.<\/span><\/li>\n<\/ol>\n

    Trasladado al mundo de la atenci\u00f3n telef\u00f3nica podemos decir que un gestor\/a, coordinador\/a o supervisor\/a agente proactivo \/a es aquel\/a que:<\/span><\/h4>\n
      \n
    1. Se fija en las necesidades de sus clientes, los escucha con un objetivo de mejora continua.<\/span><\/li>\n
    2. Tiene claros los objetivos de la campa\u00f1a y de la compa\u00f1\u00eda en su pol\u00edtica de orientaci\u00f3n al cliente<\/span><\/li>\n
    3. Se prepara la llamada antes de realizarla, tiene un argumentario o gui\u00f3n orientado al objetivo de la llamada<\/span><\/li>\n
    4. Se informa de las incidencia m\u00e1s frecuentes y c\u00f3mo se resuelven adecuadamente<\/span><\/li>\n
    5. No se limita a hacer lo que hacen todos sino que va m\u00e1s all\u00e1 intentando mejorar cada d\u00eda, pregunt\u00e1ndose c\u00f3mo puedo llegar a la excelencia<\/span><\/li>\n
    6. En ocasiones se equivoca por tomar la iniciativa, sin embargo, si el objetivo de la acci\u00f3n est\u00e1 alineado con el de la campa\u00f1a y con el cliente se suele recibir con agrado.<\/span><\/li>\n
    7. No se detiene por haberse equivocado o por recibir una negativa. Insiste en su objetivo de mejora.<\/span><\/li>\n<\/ol>\n

      S\u00edguenos en las\u00a0redes sociales para estar al d\u00eda de todo.<\/a><\/p>\n

      Te interesa saber\u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      \u00bfPor qu\u00e9 los agentes proactivos consiguen resultados y son capaces de afrontar las situaciones de crisis? En este caso hablaremos sobre los beneficios de ser un agente proactivo Dos personas que trabajan en un mismo entorno laboral, con responsabilidades id\u00e9nticas y bajo las mismas circunstancias pueden realizar su trabajo de maneras muy distintas. Una cuestiona […]<\/p>\n","protected":false},"author":7,"featured_media":864,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"yoast_head":"\r\nC\u00f3mo ganar clientes siendo agentes proactivos - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Los agentes proactivos consiguen resultados y son capaces de afrontar las situaciones de crisis. 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