{"id":871,"date":"2020-03-19T08:46:44","date_gmt":"2020-03-19T07:46:44","guid":{"rendered":"https:\/\/mstholdingblog.com\/?p=871"},"modified":"2023-06-06T16:58:12","modified_gmt":"2023-06-06T14:58:12","slug":"plan-de-contingencia-para-tu-call-center","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/blog\/plan-de-contingencia-para-tu-call-center\/","title":{"rendered":"Plan de Contingencia para tu Call Center"},"content":{"rendered":"<figure id=\"attachment_872\" aria-describedby=\"caption-attachment-872\" style=\"width: 576px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-872\" src=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/03\/Contingencia_Blog_MST-1024x683.jpg\" alt=\"Plan de Contingencia para tu Servicio de Atenci\u00f3n al Cliente\" width=\"576\" height=\"384\" srcset=\"https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/03\/Contingencia_Blog_MST-1024x683.jpg 1024w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/03\/Contingencia_Blog_MST-300x200.jpg 300w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/03\/Contingencia_Blog_MST-768x512.jpg 768w, https:\/\/www.mstholding.com\/blog\/wp-content\/uploads\/2020\/03\/Contingencia_Blog_MST.jpg 1139w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><figcaption id=\"caption-attachment-872\" class=\"wp-caption-text\">Plan de Contingencia para tu Servicio de Atenci\u00f3n al Cliente<\/figcaption><\/figure>\n<h3><strong>En tiempos de crisis como la del Coronavirus, los servicios de Call Center est\u00e1n jugando un papel fundamental para la continuidad de muchos negocios<\/strong><\/h3>\n<p>Vivimos en un momento de incertidumbre en el que el Covid-19 nos privar\u00e1 de muchas libertades. Las empresas son una de las mayores damnificadas. Es buen momento para <strong>externalizar el Plan de Contingencia para tu Call Center.<\/strong><\/p>\n<p>Todos los servicios que tengan un departamento de Atenci\u00f3n al Cliente est\u00e1n sufriendo el aumento de llamadas, tener que dar el servicio en teletrabajo y falta de parte del equipo por estar de baja por el Covid-19, todos estos factores hacen muy dif\u00edcil poder<strong> dar un servicio con la calidad que se merecen los clientes.<\/strong><\/p>\n<p>Al vivir en un momento de confinamiento, las actividades y tr\u00e1mites que se realizan a distancia aumenta dr\u00e1sticamente, la poblaci\u00f3n aprovecha para ponerse al d\u00eda con productos o servicios que ten\u00edan pendientes. Por ejemplo: Pedir cita para la revisi\u00f3n de la ITV, reparar la impresora a distancia, o solicitar compras a domicilio. <strong>Una cosa que ha dejado clara esta crisis es que la externalizaci\u00f3n es una buena soluci\u00f3n a tener en cuenta sin perder el control.<\/strong><\/p>\n<p>MST ha puesto en marcha una serie de iniciativas en este sentido para ayudarte y garantizar la continuidad de tu negocio y de tu servicio al 100%. Con 28 a\u00f1os de experiencia sabemos lo que tenemos que hacer para ayudaros:<\/p>\n<h4><strong>Aseguramos la continuidad de tu negocio<\/strong><\/h4>\n<p>En cuesti\u00f3n de pocos d\u00edas podemos arrancar un servicio nuevo de Atenci\u00f3n al Cliente. Disponemos de estructura, material y agentes cualificados que pueden ponerse al frente de tu producto o servicio.<\/p>\n<h4><strong>Control con informes online<\/strong><\/h4>\n<p>En MST disponemos de un software propio con el que podr\u00e1s obtener informes online instant\u00e1neos de la situaci\u00f3n del servicio.<\/p>\n<h4><strong>Multicanal<\/strong><\/h4>\n<p>Adem\u00e1s de poder atender y realizar llamadas. Disponemos de los materiales para realizar coberturas de servicios en cualquier canal: Tel\u00e9fono, mail, chat o Redes Sociales.<\/p>\n<h4><strong>Conectividad con los entornos del cliente<\/strong><\/h4>\n<p>Podemos combinar los sistemas utilizados en vuestra empresa con los nuestros<\/p>\n<h4><strong>Control de Calidad<\/strong><\/h4>\n<p>Mediante nuestro propio software, eAlicia, puedes medir la calidad del servicio que est\u00e1s ofreciendo en todos tus centros de trabajo.<\/p>\n<p>Contacta con nosotros a <a href=\"mailto:marketing@mstholding.com\">marketing@mstholding.com<\/a> o al 902 224 234 y estaremos encantados de trabajar conjuntamente para resolver esta situaci\u00f3n.<\/p>\n<p>S\u00edguenos en las\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/318189\/\" target=\"_blank\" rel=\"noopener noreferrer\">redes sociales para estar al d\u00eda de todo.<\/a><\/p>\n<p><a href=\"https:\/\/mstholdingblog.com\/category\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">Te interesa saber\u2026<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En tiempos de crisis como la del Coronavirus, los servicios de Call Center est\u00e1n jugando un papel fundamental para la continuidad de muchos negocios Vivimos en un momento de incertidumbre en el que el Covid-19 nos privar\u00e1 de muchas libertades. Las empresas son una de las mayores damnificadas. Es buen momento para externalizar el Plan [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":872,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[25],"class_list":["post-871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-call-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Plan de Contingencia para tu Call Center - MST Holding Blog<\/title>\r\n<meta name=\"description\" content=\"Es momento de tener un Plan de Contingencia para tu Call Center. 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