{"id":15853,"date":"2026-02-05T11:07:57","date_gmt":"2026-02-05T10:07:57","guid":{"rendered":"https:\/\/www.mstholding.com\/mst-holding-sponsors-the-5th-contact-center-congress-2026-the-sectors-major-meeting-point\/"},"modified":"2026-08-03T16:42:37","modified_gmt":"2026-08-03T15:42:37","slug":"mst-holding-sponsors-the-5th-contact-center-congress-2026-the-sectors-major-meeting-point","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/en\/mst-holding-sponsors-the-5th-contact-center-congress-2026-the-sectors-major-meeting-point\/","title":{"rendered":"MST HOLDING sponsors the 5th Contact Center Congress 2026, the sector’s major meeting point"},"content":{"rendered":"\n
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The Contact Center Congress 2026<\/strong> will once again bring together the sector’s leading figures, executives, and experts at an event that has already established itself as a benchmark event in the customer service ecosystem in Spain<\/strong>. In this fifth edition, MST HOLDING will participate, once again, as a sponsoring company<\/strong>, reaffirming its commitment to innovation, operational excellence, and the development of sustainable and future-oriented customer relationship models. <\/p>\n\n

Organized by the CEX Association<\/strong> and the AEERC Association<\/strong>, the Contact Center Congress celebrates for the fifth consecutive year a conference designed to inspire industry leaders<\/strong>, share best practices, and strengthen the transformation of a key sector for business competitiveness and customer experience.<\/p>\n\n

An event consolidated as a platform for knowledge and transformation<\/strong><\/p>\n\n

Throughout its five editions, the Contact Center Congress has proven to be much more than a sector meeting<\/strong>. It has become a unique platform for knowledge exchange<\/strong>, where trends, emerging technologies, and strategies that drive continuous improvement in customer service models converge. <\/p>\n\n

The essence of the congress remains intact since its inception: to create an environment for open and strategic dialogue<\/strong> that invites executives to rethink customer relationships, elevate service levels, and anticipate the challenges of an increasingly demanding, digital, and regulated market.<\/p>\n\n

In this context, MST HOLDING’s participation as a sponsor<\/strong> reinforces its position as a group committed to the evolution of the sector and to creating long-term value through well-founded strategic decisions.<\/p>\n\n

Under the motto \u201cCaring for our Customers, Caring for our Future\u201d<\/strong>, the event focuses on the importance of establishing close relationships<\/strong>, exercising real active listening<\/strong>, and designing hyper-personalized services<\/strong> capable of meeting the expectations of an increasingly informed and demanding customer.<\/p>\n\n

This approach connects directly with MST HOLDING’s vision, which understands the customer not only as a recipient of services but as the central axis of business strategy and a lever for sustainable growth<\/strong>.<\/p>\n\n

MST HOLDING’s role in the evolution of the Contact Center ecosystem<\/strong><\/p>\n\n

MST HOLDING’s sponsorship of this fifth edition of the Contact Center Congress reflects a clear conviction: the future of business growth lies in excellent customer relationship management<\/strong>, supported by technology, but always with a human and strategic vision.<\/p>\n\n

MST HOLDING is committed to business models that integrate innovation, efficiency, and closeness<\/strong>, understanding that digital transformation only makes sense when it improves the customer experience and generates a positive impact on organizations.<\/p>\n\n

Actively participating in a forum of this nature allows MST HOLDING to contribute to sector debate<\/strong>, share strategic vision, and learn from other key players, in an environment designed to drive informed and sustainable decisions.<\/p>\n\n

A space to rethink the future of customer service<\/strong><\/p>\n\n

The Contact Center Congress 2026 is presented, once again, as a privileged space to reflect on the future<\/strong> of customer service in a context marked by accelerated digitalization, artificial intelligence, and increasing regulatory complexity.<\/p>\n\n

Beyond technological trends, the event emphasizes the responsibility of organizations<\/strong> in building trusting, transparent, and lasting relationships with their customers. A vision that fully connects with MST HOLDING’s philosophy and its commitment to responsible and long-term growth. <\/p>\n\n

On February 26, 2026, Madrid will once again be the meeting point for those who understand that caring for the customer is caring for the future of organizations<\/strong>. A future that is built today, through strategic decisions, responsible innovation, and a people-centric vision. <\/p>\n\n

www.mstholding.com<\/a><\/p>\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

The Contact Center Congress 2026 will once again bring together the sector’s leading figures, executives, and experts at an event that has already established itself as a benchmark event in the customer service ecosystem in Spain. In this fifth edition, MST HOLDING will participate, once again, as a sponsoring company, reaffirming its commitment to innovation, […]<\/p>\n","protected":false},"author":4,"featured_media":15108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[88,89],"tags":[],"class_list":["post-15853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-call-center"],"_links":{"self":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/comments?post=15853"}],"version-history":[{"count":1,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15853\/revisions"}],"predecessor-version":[{"id":15854,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15853\/revisions\/15854"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/media\/15108"}],"wp:attachment":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/media?parent=15853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/categories?post=15853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/tags?post=15853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}