{"id":15862,"date":"2025-06-13T14:08:49","date_gmt":"2025-06-13T13:08:49","guid":{"rendered":"https:\/\/www.mstholding.com\/mst-holding-shines-at-the-16th-platinum-customer-experience-awards-with-two-accolades\/"},"modified":"2026-08-03T16:46:57","modified_gmt":"2026-08-03T15:46:57","slug":"mst-holding-shines-at-the-16th-platinum-customer-experience-awards-with-two-accolades","status":"publish","type":"post","link":"https:\/\/www.mstholding.com\/en\/mst-holding-shines-at-the-16th-platinum-customer-experience-awards-with-two-accolades\/","title":{"rendered":"MST Holding Shines at the 16th Platinum Customer Experience Awards with Two Accolades"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/www.mstholding.com\/wp-content\/uploads\/mst-platinum-customer-experience-awards-1200x628px-1024x536.jpg\" alt=\"\" class=\"wp-image-14958\" srcset=\"https:\/\/www.mstholding.com\/wp-content\/uploads\/mst-platinum-customer-experience-awards-1200x628px-1024x536.jpg 1024w, https:\/\/www.mstholding.com\/wp-content\/uploads\/mst-platinum-customer-experience-awards-1200x628px-300x157.jpg 300w, https:\/\/www.mstholding.com\/wp-content\/uploads\/mst-platinum-customer-experience-awards-1200x628px-768x402.jpg 768w, https:\/\/www.mstholding.com\/wp-content\/uploads\/mst-platinum-customer-experience-awards-1200x628px.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">The 16th edition of the <strong>Platinum Customer Experience Awards<\/strong> has become a magical night for <strong>MST Holding<\/strong>, a company that has spent over three decades transforming customer service with a clear vision: putting people at the center. In this edition, the firm has been recognized with two major awards: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>\ud83e\udd47 <strong>Best Contact Center of the Year<\/strong><\/li>\n\n\n\n<li>\ud83e\udd47 <strong>Best Customer Experience in Professional Services<\/strong>, for its service to <strong>Brother International Europe Ltd<\/strong><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Additionally, MST Holding participated as a <strong>Gold Sponsor<\/strong> of the event, reaffirming its commitment to driving the sector forward and recognizing talent.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>An Award Recognizing an Exceptional Track Record<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Receiving the title of <strong>Best Contact Center of the Year<\/strong> was a moment of collective pride. The announcement was received by the team with an emotion that is difficult to describe in words. As MST&#8217;s management explains, this recognition was experienced as a reward for constant work, daily dedication, and a unique way of understanding the relationship with the customer.  <\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;It was a very special moment, filled with gratitude and recognition of the collective effort we have been making for years,&#8221; they share from the company.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;This award also has added value: we are one of the few contact center companies remaining with 100% Spanish capital. It was founded by Pedro Barcel\u00f3 Juli\u00e0 with a very clear vision that we continue to drive forward today: putting people at the center of service.&#8221;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Today, with over 1,500 professionals on staff and an international presence, MST Holding has established itself as a <strong>multichannel and multilingual BPO services hub<\/strong>, without losing the family essence with which it began its journey.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>A Path Based on Innovation and Values<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">MST Holding&#8217;s success has not been the result of chance, but of a strategic journey marked by constant evolution. From its beginnings as a small telephone service center, the company has committed to <strong>digital transformation<\/strong>, <strong>operational quality<\/strong>, and above all, building a <strong>solid organizational culture<\/strong>, guided by values such as closeness, excellence, and sustainability. <\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;We have invested in technology, yes, but without ever losing focus on people,&#8221; management notes.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;The well-being of the team and caring for our clients have always been our priorities. We believe that this consistency has been key to getting us here.&#8221;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">This balance between technology and humanity has been one of the differentiating factors most valued by the Platinum Customer Experience Awards when recognizing MST Holding.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Excellence in Professional Services: The Brother Case<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The second award received by the company\u2014<strong>Best Customer Experience in Professional Services<\/strong>\u2014was for its collaboration with <strong>Brother International Europe Ltd<\/strong>, a partnership that represents excellence in service management for major international brands.<\/p>\n\n<p class=\"wp-block-paragraph\">This award recognizes MST&#8217;s ability to <strong>customize each solution<\/strong>, adapt to the most demanding standards, and generate lasting trust relationships with its clients. In the specific case of Brother, the results have been outstanding both in terms of satisfaction and operational efficiency. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Technology, Customization, and Talent: The Keys to the MST Model<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In an increasingly demanding and competitive environment, what differentiates MST Holding is not only its experience, but its approach. As the management team points out, the company&#8217;s success is based on the ability to &#8220;<strong>combine technology and humanity in a balanced and effective way<\/strong>.&#8221; <\/p>\n\n<p class=\"wp-block-paragraph\">Its services are built on three fundamental pillars:<\/p>\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Sector expertise<\/strong>: with specific solutions for sectors such as banking, telecommunications, tourism, food, automotive, insurance, utilities, or IT.<\/li>\n\n\n\n<li><strong>Agile and results-oriented methodologies<\/strong>: that enable constant adaptation to clients&#8217; objectives and needs.<\/li>\n\n\n\n<li><strong>Team talent and commitment<\/strong>: where the well-being, training, and professional development of people is a priority.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;The true engine of MST has always been people. Promoting their well-being and growth has been a constant since our beginnings,&#8221; they emphasize.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;This award also recognizes that: our way of working with respect, empathy, and excellence.&#8221;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>An Exciting Future<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The awards obtained in this edition of the Platinum Customer Experience Awards do not represent a finish line, but rather a boost to continue moving forward. In the team&#8217;s words: <\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;We celebrate knowing that this award is not an ending, but a new stage that encourages us to continue improving, innovating, and growing.&#8221;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">The company is already working on new service lines, integrating technologies such as <strong>artificial intelligence<\/strong>, <strong>intelligent process automation<\/strong>, and <strong>real-time orchestration flows<\/strong>, with the goal of continuing to optimize the customer experience and the work of the teams.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Acknowledgments and Shared Vision<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">MST Holding wanted to close this great milestone with a clear message of gratitude:<\/p>\n\n<p class=\"wp-block-paragraph\"><em>&#8220;Thank you to the entire MST team and to those who trust us every day. This recognition belongs to each and every professional who gives their best to transform the customer experience. This is just the beginning!&#8221;<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">With a solid identity, a clear vision, and a corporate culture focused on talent, MST Holding is established as one of the major references in the sector. Its presence as a sponsor of the event also underscores its commitment to the future of the industry and its willingness to actively contribute to the development of the CX ecosystem. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>About MST Holding<\/strong><br\/>MST Holding is a leading business group in BPO solutions, multichannel and multilingual customer service, telesales, loyalty programs, technical support, and back office services. With over 30 years of experience, it has evolved to become an international reference, maintaining intact its family essence and its commitment to human and technological development. Its differential approach is based on customization, constant innovation, and caring for people.  <\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www.mstholding.com\/en\/\">www.mstholding.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 16th edition of the Platinum Customer Experience Awards has become a magical night for MST Holding, a company that has spent over three decades transforming customer service with a clear vision: putting people at the center. In this edition, the firm has been recognized with two major awards: Additionally, MST Holding participated as a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":15111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[90],"tags":[],"class_list":["post-15862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/comments?post=15862"}],"version-history":[{"count":1,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15862\/revisions"}],"predecessor-version":[{"id":15863,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/posts\/15862\/revisions\/15863"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/media\/15111"}],"wp:attachment":[{"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/media?parent=15862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/categories?post=15862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mstholding.com\/en\/wp-json\/wp\/v2\/tags?post=15862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}