- Contact Center Outsourcing
Optimization and Technology for Customer Service
In a world where customer service is a key factor for business loyalty and growth, outsourcing Contact Centers becomes the best strategy to optimize resources and improve user experience.
Turn your Customer Service into a Competitive Advantage.
Why Outsource your Contact Center with MST Holding
We offer 360º Contact Center solutions that allow you to optimize your service, reduce costs and offer a superior customer experience with cutting-edge technology and applied artificial intelligence.
Delegating customer service management to a specialized provider allows you to focus on your core business while an expert team takes care of customer interaction, technical support and incident management in an agile, efficient and multilingual way.
If you are looking for an omnichannel and personalized customer service, MST Holding is the solution that will transform your business.
Maximum Resolution with Maximum Quality
More than 30 years generating unique Experiences and Business for our Clients.
Key Benefits of Outsourcing your Contact Center with MST Holding
Cost Reduction and Operational Savings
One of the main reasons for outsourcing a Contact Center is cost reduction.
And doing it in strategic countries such as Spain, Portugal and Poland allows for a reduction in Contact Center costs, without sacrificing quality.
Thanks to our experience in Business Process Outsourcing (BPO), we optimize processes, reduce the operational burden of your company and avoid high costs in:
- Technological infrastructure and specialized software.
- Recruitment and training of agents.
- Technical support and equipment maintenance.
- Personnel management and regulatory compliance.
With MST Holding you get a cost-effective solution with operations in strategic locations.
Quality Certificates
First Contact Resolution
A high FCR improves customer experience, reduces operational burden and optimizes costs by minimizing call repetition.
Advanced Technology with applied AI
Our differential advantage lies in the use of Artificial Intelligence and automation, which allows us to offer:
VoiceBots y ChatBots
With generative AI for automated care and available 24/7.
TrainingBots
For continuing training and agent performance.
Knowledge Assistant
Provides accurate, real-time information to support teams.
This combination of advanced technology and human talent not only improves customer satisfaction, but also increases team productivity and improves response times.
Omnichannel Service for a Personalized Experience
Customers expect a seamless, frictionless experience across all contact channels. Our omnichannel platform enables you to manage interactions across:
- Phone
- Live chat
- Social networks
- WhatsApp & instant messaging
This integration ensures that customers receive fast and consistent responses, ensuring a seamless and efficient customer experience regardless of the channel they use.
Full Support for Contact Centers and Specialized Services
Average Operating Time
An optimized AOT improves operational efficiency, reduces costs and allows for a higher volume of queries to be handled without affecting the quality.
Increase in Sales
We provide a comprehensive service that includes:
Customer Service
Quick and efficient response in multiple native languages.
Technical Support
Incident resolution with specialized teams.
Quality Management and Auditing
Control and continuous improvement of the service.
Backoffice and Process Automation
Operational optimization for greater efficiency.
Outbound Sales
Lead generation and customer conversion.
- MST Holding Cases Studies
Companies that have transformed their Customer Service
We help large companies improve their omnichannel customer service and automation with AI.
We implement ChatBots and VoiceBots to reduce costs, response times and operational load with the aim of improving customer satisfaction.
- Main Industries
Automotive
Tourism
eCommerce
Banking
Manufacturing
Healthcare
Insurance
Home Appliance
Ask us for Case Studies related to your industry
We will be happy to provide you with more information to design actions tailored to your needs.
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Companies that Trust Us
Our Methodology
How we proceed to outsource your Customer Service processes:
1
We identify the process to outsource
2
We identify the technological solution
3
We design the service at an operational level
4
We started the activity of the outsourced area
5
We guide towards constant improvement
- MST Holding Differentiators
Innovation and Experience for Outsourcing your Contact Center
We have more than 30 years of experience helping large companies improve their customer service. We differentiate ourselves by:
- Customized solutions with AI to optimize processes.
- Multilingual support in up to 24 languages with native agents.
- International coverage, operating in Spain, Portugal and Poland to reduce costs.
- Experts in operational optimization in Contact Center, ensuring efficiency and quality.
Europe awards MST Holding
The biggest awards in the European Contact Center sector.
Bronze Award in the Most Effective Strategic Transformation Performance category
- Contact Us
Turn your Customer Service into a Competitive Advantage
If you are looking for an efficient, innovative and adaptable Contact Center, at MST Holding we have the solution.
Take advantage of outsourcing to improve customer service, reduce costs, and focus on growing your business.
Request a free consultation today and discover how we can help you transform your customer service.
Brigita Deveikaitė
Global Business Development
Account Executive. Outsourcing. AI solutions. CX & CS.
Request Information Now!
We will be happy to provide you with more information to design actions tailored to your needs.
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Barcelona (HQ)
Comte d'Urgell 240-250, 7th floor
08036 Barcelona, Spain
Porto
Avª da Boavista 1837, 9th floor
4100-133 Porto, Portugal
+351 915 526 487
Madrid
Orense 81, 6th floor
28020 Madrid, Spain
New York
14 Wall St., 20th floor
10005 New York, USA
+1 212 618 1226
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