MST: We analyze our event in Barcelona «First International Workshop of Customer Service Law & CX Best Practices»
On June 23rd, MST Holding, together with Consulting C3 and sponsored by GoContact and EPOS, and with the participation of Augusta Abogados, organized the first international event in Barcelona on the new Customer Service Law. We had an interesting day of theory and practice discussing the possible modifications to the customer service law in Spain. […]
Success of MST HOLDING in its last event in Barcelona
On June 22, the long-awaited presentation the First International Conference –Workshop about the New Customer Service Law by MST HOLDING and Consulting C3 took place in Barcelona. It was a success in attendance, with more than 60 participants from leading companies from sectors as heterogeneous as transport, telecommunications, industry, energy, finance, e-commerce, education, technology, healthcare, […]
Excellence, the goal of customer service
Customer service is an essential discipline for any brand selling products or providing services. If we are talking about network marketing, having communication channels with the customer becomes even more relevant if possible. Whether we hire a customer service through a contact center or we implement it internally in the company, we must take into […]
CHATBOTS: TRENDS AND KEYS TO THE NEW DIGITAL ENVIRONMENT
The digital acceleration that has occurred during the period of lockdown has been extraordinary, and has made it possible to activate new trends around the world that will persist and even grow once the COVID-19 crisis is over. The response of brands to the pandemic has advanced to seven years the digitization of interactions with […]
4 REASONS TO OFFER A MULTILINGUAL CUSTOMER SERVICE
Is it worthy to invest in a multilingual customer service? Of course. In the nowadays global market, a multilingual service allows to the company and consumers to simplify the buying process of products and quality services. When we think about a multilingual customer service, we see a clear benefit to the customer. That allows them […]
The cloud and the artificial intelligence will mark the evolution of contact centers
The traditional contact centers have become obsolete against the new reality in that customer-company communication is 100% digital, so half of it will migrate to the cloud for 2022. The same as that, the new reality has entailed an exponential increase of the use of the artificial intelligence in the contact centers. The companies nowadays […]