The Customer Experience: fashion or obligation?
The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the […]
How to make your client the protagonist
The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies say their customer is the number one priority. But is it really like that? In this post we give you the keys to make your client the protagonist of your company through the […]
A company without its workers is nothing – Quality awards
Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were […]
Chronicle: «We cannot embrace all technology without thinking of citizens»
Last Thursday, October 31, the Digitalization of the Tourism Sector was held at the Convalescència House in Barcelona On October 31, C3 Digital By MST Holding organized a Round Table about the technological solutions that The future of the tourism sector holds. The Convalescència House of Barcelona hosted the Round Table: “The Digitalization of the […]
Everything you need to know about the Digitalization of the Tourism Sector, October 31
On October 31 C3 Digital By MST Holding organizes the round table: ‘The Digitalization of the Tourism Sector’, an event that will have recognized experts from the sector C3 Digital By MST Holding organizes the round table: ‘Digitalization of the Tourism Sector’ on October 31. The day will last from nine to 12 at the […]
Josep-Francesc Valls, Professor of Management at ESADE: He is the 4th speaker!
The Professor of Marketing Management at ESADE Business & Law School, director of the International Classroom Tourism Innovation ESADECREAPOLIS and the Project «Consumer Brands» ESADE, is the fourth speaker of the Round Table on October 31 Josep-Francesc Valls, Professor of Marketing Management ESADE Business & Law School, is the fourth speaker for the Round Table: […]
ByHours and Northweek, present in the Tourism Sector Digitization, October 31
The founder of BYHOURS.COM is the third confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization of the Tourism Sector», on October 31 Christian Rodriguez Fornos, CEO and founder of BYHOURS and born entrepreneur, is the third speaker confirmed for the Round Table: «The Digitalization of the Tourism Sector», […]
The Director of CRM at Fira Barcelona, Javier de Ramón, Second Confirmed!
The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization of the Tourism Sector» The Director of CRM and Marketing Services at Fira Barcelona, Javier de Ramón, is the second confirmed speaker for the Round Table organized […]
Official presentation of eAlicia International
«eAlicia Internacional» is in luck. And the next October 9 will be the presentation of its new design and website at the Customer Relations Expo 2019 «eAlicia Internacional» will present its new design and website at the next Customer Relations Expo 2019 that will be held on October 9 and 10 at the Wanda Metropolitano, […]
Get to know Davide Lusuardi a little more
[videopress navkPfgs] Davide Lusuardi, Head of Operations of Costa Cruises in Spain and Portugal: First confirmation! The Head of Operations of Costa Cruises in Spain and Portugal, Davide Lusuardi, is the first speaker that we unveil for the round table: «The Digitalization of the Tourism Sector». Sign up to be able to hear everything you […]