Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you
3 keys to customer loyalty in writing
The mail and chat channels are the most used to build customer loyalty in an effective and fast way We will summarize
The Customer Experience: fashion or obligation?
The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our
How to make your client the protagonist
The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies
In MST we promote the consumption of fruit at work
Bargosa S.A has provided us with more than 200 bananas so that nobody is left without their piece of fruit. Fruits are
The keys to manage emotional involvement with client
The three keys to managing the emotional involvement with the client At the end of the post, you will find a question
Four frequent mistakes when using assertiveness in customer service
Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we
Let’s snack today thanks to Donuts!
Last Wednesday, November 20, Donuts gave us a very special gift: A great snack! As you all know or have you ever
A company without its workers is nothing – Quality awards
Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded
Chronicle: “We cannot embrace all technology without thinking of citizens”
Last Thursday, October 31, the Digitalization of the Tourism Sector was held at the Convalescència House in Barcelona On October 31, C3