Is it worthy to invest in a multilingual customer service? Of course. In the nowadays global market, a multilingual service allows to
The cloud and the artificial intelligence will mark the evolution of contact centers
The traditional contact centers have become obsolete against the new reality in that customer-company communication is 100% digital, so half of it
Omnichannel: The imperative to sell more
In a context of market change, the buyers have different expectations and they demand omnichannel, that is, unified experiences through different channels,
Complaints and how to convert them into your ally to create a satisfied customer
Experience proves that the good relationship between customer and company isn’t always long-lasting, since incidents can take place that weaken it and
6 key factors for a competitive Customer Service
Let’s assume once and for all that customer service is key for the success of a campaign. And those necessary processes must
¿How does a contact center use NLP?
Natural Languaje Processment or NLP is one of the greatest advances of the Artificial Intelligence and a key tool inside a contact
The important presence of the women in the call center
On the March 8th of 1857 the first women workers went down the New York City streets under the motto “bread &
The adoption of digital channels represents the immediate future for the Customer Services sector
There are many companies that have a sales strategy in the various digital channels, however, there are few that have a digital
What is the most frequently used channel for contacting a company’s customer service?
The most frequently used channel for contacting customer service is by telephone. According to the latest Customer Observatorium study: the quality of
Do you provide eLearning training in your company?
To celebrate the International Day of Education, we show you in 6 steps how to set up an eLearning system. January 24th