On Thursday, July 25, the 2019 Quality of Service awards for the 2nd quarter of the year were delivered. Congratulations to all
The five basic points of telephone attention
How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative
Thousands of calls, the same structure
All calls are inevitably different, but follow the same structure: greeting, qualification, resolution, farewell commitment and follow-up. Each call is undoubtedly a
Quality and eAlicia Workshop, Madrid, 27 de junio
How to manage Quality in Customer Experience On June 27, the Goya room of the Madrid Chamber of Commerce (Palacio de Santoña)
Chronicle: “C3 Customer Experience Workshop”
C3 Customer Experience Workshop D-Link, Roche, Esteve Teijin, Caja de Ingenieros, Diagonal Partners, Porteralia and Grupo Peralada are some of the companies
“The quality of customer service influences the purchase or repurchase decision”
Last Monday, March 11, the third Customer Observatorium was published, prepared by SottoTempo, the company organizing the contest of Leaders in Service.
“C3 Emotional Intelligence”, the emotional salary
Emotional Intelligence Workshop The sun rises on the seafront in Barcelona, the terrace of the Duquesa Cardona Hotel in Barcelona is about
Inauguration of the C3 Consulting workshops
Have you considered knowing and understanding your current and potential clients better through the digital social environment? Social networks are the habitat,