Utilities are facing a reality where customers are increasingly digital and informed. In addition, competition is growing as a result of both
Which are the benefits of a Call Center for eCommerce?
eCommerce has completely changed the sales landscape for both B2B and B2C. A well-functioning eCommece call center offers all the right tools
The details of the New Customer Service Law
Last April 20th MST Holding in collaboration with Consulting C3 held an event focused on the new and imminent Law on Customer
CONTACT CENTERS IN 2023
Although the COVID-19 pandemic is starting to be left behind, its impact will remain in other areas, such as the workplace. One
Customer experience, that differentiating element also in the banking sector
Customer experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks, and financial institutions that invest in customer
Customer Experience in Fintech: What is it? What are its advantages and areas of application?
Customer experience in fintech is one of the factors that have made the difference between traditional financial services and the emerging sector
EFINTEC 2022 “Driving sustainable change” from Barcelona
Exhibitions and congresses are back with a vengeance in Barcelona. After the MWC, the Catalan capital has hosted the third edition of
How to integrate a multichannel Call Centre in your eCommerce
Ecommerce has come to stay. As an innovative business model, it does not close the door to traditional channels such as contact
How to survive Black Friday, CyberMonday and Christmas campaign from the Contact Center
Only with Black Friday in 2021 eCommerce sales were 18% higher than in the prior year, and small and medium companies made
Banking gets serious about Customer Service in the Coronavirus Age
Customer expectations are bringing about a deep transformation of the financial sector. Traditionally, financial institutions have had little attachment to risk; even