Introduction In the current digital era, electronic products have become an essential part of people’s daily lives. However, it is inevitable that
MST: We analyze our event in Barcelona “First International Workshop of Customer Service Law & CX Best Practices”
On June 23rd, MST Holding, together with Consulting C3 and sponsored by GoContact and EPOS, and with the participation of Augusta Abogados,
Success of MST HOLDING in its last event in Barcelona
On June 22, the long-awaited presentation the First International Conference –Workshop about the New Customer Service Law by MST HOLDING and Consulting
ESADE Family Business Club students’ visit to MST
On May 22nd we received at our facilities in MST Barcelona the students of the International Full Time MBA, member of the
MST and Consulting C3 invite you to the First International Conference – Workshop about the new Spanish Customer Service Law
During this event you will learn about the new Customer Service Law’s key points, and you will also be able to ask any doubts or
Innovation and new business models for utilities
Utilities are facing a reality where customers are increasingly digital and informed. In addition, competition is growing as a result of both
Which are the benefits of a Call Center for eCommerce?
eCommerce has completely changed the sales landscape for both B2B and B2C. A well-functioning eCommece call center offers all the right tools
The details of the New Customer Service Law
Last April 20th MST Holding in collaboration with Consulting C3 held an event focused on the new and imminent Law on Customer
CONTACT CENTERS IN 2023
Although the COVID-19 pandemic is starting to be left behind, its impact will remain in other areas, such as the workplace. One
Customer experience, that differentiating element also in the banking sector
Customer experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks, and financial institutions that invest in customer