Do you really know the differences between multichannel and omnichannel? What communication strategy with the client would be the most convenient? Rosa
Decalogue for your customer service
We introduce you the decalogue for your customer service from MST Holding. Times are coming when commercial activity increases and many customers
87% of consumers would change brands as a result of a bad experience
Why do consumers change brands? 87% of consumers would change brands as a result of a bad experience. A study carried out
The influence of Artificial Intelligence in electoral surveys
From C3 Digital we review practical cases that can inspire us to optimize our business models in the use of technology. In
Awards for the third quarter of the year
Last Friday, October 23rd, the quality awards for the third quarter of the year were presented For the first time in history
Communication Skills for Help-Desk Agents
In this course you will learn how to develop those communication skills that are essential for excellent technical support. The course of
The Digital Future by ‘IBM Think 2020’
C3 Digital by MST Holding participated in the «IBM Think 2020» that touched solutions on the digital future C3 Digital is always
The importance of hygiene in establishments
Supermarkets, pharmacies, tobacconists, small shops, markets … Are you asking if the hygiene of your establishments is correct? Do you want to
“eAlicia helps us assess the Internal Quality of services”: RACC
A few days ago we were able to speak with Meritxell Martínez, Toni Vilés and Tomás Escofet, members of the RACC, who
Accelerate transformation with the Digital Observatory
C3 digital by MST Holding instaura el servicio Observatorio Digital para empresas que quieran apostar por la transformación digital From C3 Digital
Free Online Mindfulness Workshop April 28-29
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop
Consulting C3 expands its Online Training Offer
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop
In MST Holding we bet on Telework: what about you?
At MST Holding we have been working with Telework for weeks. Are you a company that offers Customer Service? See how we
Contingency Plan for your Call Center
In times of crisis such as the Coronavirus crisis, Call Center services are playing a fundamental role in the continuity of many
How to win clients by being proactive agents
Why do proactive agents achieve results and are able to face crisis situations? In this case we will talk about the benefits
Is artificial intelligence a reality or an illusion?
We must take into account Artificial Intelligence in our companies, at MST Holding we already do it Today artificial intelligence is not