In the dynamic business landscape of 2023, effective customer management has become a crucial factor for organizational success. In this context, MST
The Delicate Balance between Speed and Quality in Technological Problem Resolution
In the dizzying world of technology, response speed and quality in problem resolution have become two critical aspects for the success of
The Customer Service Challenge in the Holiday Season: How to Avoid Collapse
The Christmas season is a time of year that generates great anticipation in the world of e-commerce and retail. From the last
Are you ready for the cold? MST Holding: Leader in Customer Service in the HVAC Sector
With the arrival of cold weather, the importance of having a good customer service in a call center for HVAC systems becomes
Exceeding Expectations: How Customer Service is a Competitive Advantage in Consumer Electronics After-Sales Service
Customer service is a fundamental aspect in any industry, and the consumer electronics industry is no exception. With the rapid advancement of
Increase your sales and reduce your costs: The formula of the Call Center in Telemarketing
In today’s competitive business world, finding effective ways to increase sales and reduce costs is a constant priority for companies of all
Maximizing Customer Attention in HVAC Technical Support during cold season
Customer attention in HVAC (Heating, Ventilation, and Air Conditioning) technical support during the cold season is a critical challenge that requires a
Neobanks and Customer Service: The Revolution of Traditional Banking?
In recent years, we have witnessed a growing disruption in the financial industry, largely driven by the emergence of neobanks. These digital
Maximizing Net Sales: The Telemarketing Call Center Formula
The constant pursuit of new strategies and methods to achieve net sales goals is a priority for any company seeking sustainable and
Optimizing Peak Demand Management in the HVAC Sector During the Cold Season
In the fast-paced world of the HVAC industry (Heating, Ventilation, and Air Conditioning), there are critical moments throughout the year when companies
Overcoming the Complexity of Vacations in a Contact Center
Vacations. That anticipated annual time frame where we disconnect from the routine, recharge our batteries, and typically enjoy in two periods: summer
Preparing Your eCommerce for Peak Seasons: Outsourcing as a Solution
Customer service in the eCommerce sector is crucial to provide a positive customer experience and foster brand loyalty. However, during certain times
The evolution of neobanks and their impact on Customer Service in Call Centers
In recent years, we have witnessed the growing popularity of neobanks, fully digital financial institutions that have revolutionized the way people manage
How is an HVAC Technical Support Service managed?
In the heating, ventilation, and air conditioning (HVAC) industry, technical support plays a crucial role in ensuring that customers receive quality service
The Role of the Call Center in Managing Warranties and Returns of Electronic Products: Providing a Positive Customer Experience
Introduction In the current digital era, electronic products have become an essential part of people’s daily lives. However, it is inevitable that
MST: We analyze our event in Barcelona “First International Workshop of Customer Service Law & CX Best Practices”
On June 23rd, MST Holding, together with Consulting C3 and sponsored by GoContact and EPOS, and with the participation of Augusta Abogados,