MST Holding Blog

On May 22nd we received at our facilities in MST Barcelona the students of the International Full Time MBA, member of the

During this event you will learn about the new Customer Service Law’s key points, and you will also be able to ask any doubts or

Utilities are facing a reality where customers are increasingly digital and informed. In addition, competition is growing as a result of both

eCommerce has completely changed the sales landscape for both B2B and B2C. A well-functioning eCommece call center offers all the right tools

Last April 20th MST Holding in collaboration with Consulting C3 held an event focused on the new and imminent Law on Customer

Although the COVID-19 pandemic is starting to be left behind, its impact will remain in other areas, such as the workplace. One

Customer experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks, and financial institutions that invest in customer

Customer experience in fintech is one of the factors that have made the difference between traditional financial services and the emerging sector

Exhibitions and congresses are back with a vengeance in Barcelona. After the MWC, the Catalan capital has hosted the third edition of

Ecommerce has come to stay. As an innovative business model, it does not close the door to traditional channels such as contact

Only with Black Friday  in 2021 eCommerce sales were 18% higher than in the prior year, and small and medium companies made

Customer expectations are bringing about a deep transformation of the financial sector. Traditionally, financial institutions have had little attachment to risk; even

Customer experience (CX) management is the defining competitive differentiator in today’s banking industry, infact for good reasons: financial institutions that invest in

The warranty period for products increases from 2 to 3 years for products sold as of January 1, 2022, and manufacturers will

A complicated winter is announced. The war in Ukraine and the energy crisis are making the supply of electricity and gas more

MST Holding has its quality division Consulting C3. This is a Business Consulting firm specialized in measuring and improving the customer experience,