How to win clients by being proactive agents
Why do proactive agents achieve results and are able to face crisis situations? In this case we will talk about the benefits of being a proactive agent Two people who work in the same work environment, with identical responsibilities and under the same circumstances can perform their work in very different ways. One questions the […]
Is artificial intelligence a reality or an illusion?
We must take into account Artificial Intelligence in our companies, at MST Holding we already do it Today artificial intelligence is not an option for business, but a necessary decision for the management of services and products with users. Undoubtedly, we are not prepared for the transformative effect that it involves. AI is a reality […]
Do you carry out eLearning training in your company?
How to implement an eLearning system in 6 steps All changes need special attention. If you want to implement an eLearning system to train your Call Center workers, you will have to introduce the changes following a series of steps to ensure the success of the project. Consulting C3 and eAlicia have their own eLearning […]
MST HOLDING, associate member of AEERC
MST Holding has been certified as a member of the Spanish Association of Customer Relations Experts (AEERC) On February 17, the Spanish Association of Experts in the Relationship with Customers (AEERC) ratified once again membership in one of the most important national organizations in the relationship with customers. For those of you who don’t know […]
How to overcome work stress in a Call Center
Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to the latest research, being informed about the characteristics of stress protects us from its negative effects. This is because having a positive perception of stress decreases its effects on the body. How can […]
Quality must be a basic requirement in companies
Last Friday, January 24, the Quality Awards of the third quarter of 2019 were awarded, where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were awarded […]
“eAlicia is the 1st global platform in Customer Experience”
Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you can consult the full interview: eAlicia is a management platform that evaluates and controls the overall quality of your business facilitating decision making. It allows you to have a 360º vision measuring the […]
3 keys to customer loyalty in writing
The mail and chat channels are the most used to build customer loyalty in an effective and fast way We will summarize the most important aspects to build customer loyalty in writing as it is one of the most used tools today in customer service centers, apart from telephone communication (we leave an infographic about […]
The Customer Experience: fashion or obligation?
The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the […]
How to make your client the protagonist
The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies say their customer is the number one priority. But is it really like that? In this post we give you the keys to make your client the protagonist of your company through the […]
