In MST we promote the consumption of fruit at work
Bargosa S.A has provided us with more than 200 bananas so that nobody is left without their piece of fruit. Fruits are perfect to provide us with a part of carbohydrates in our daily diet, but above all their contribution is vitamins, minerals, phytochemicals, fiber and organic water. The major element in the composition of […]
The keys to manage emotional involvement with client
The three keys to managing the emotional involvement with the client At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company’s activity! When customers call for the first time to report an incident with their […]
Four frequent mistakes when using assertiveness in customer service
Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we bring you advice related to the world of Contact Center and Customer Service. Today we will see what are the main errors of managing conflict situations in a call. Follow us on Linkedin […]
Let’s snack today thanks to Donuts!
Last Wednesday, November 20, Donuts gave us a very special gift: A great snack! As you all know or have you ever tried, Bimbo group gave us a pleasant surprise by giving us Donuts for all the workers. All employees had a Donut thanks to Bakery Donuts Iberia. «According to studies by the brand itself, […]
A company without its workers is nothing – Quality awards
Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were […]
Chronicle: «We cannot embrace all technology without thinking of citizens»
Last Thursday, October 31, the Digitalization of the Tourism Sector was held at the Convalescència House in Barcelona On October 31, C3 Digital By MST Holding organized a Round Table about the technological solutions that The future of the tourism sector holds. The Convalescència House of Barcelona hosted the Round Table: “The Digitalization of the […]
Everything you need to know about the Digitalization of the Tourism Sector, October 31
On October 31 C3 Digital By MST Holding organizes the round table: ‘The Digitalization of the Tourism Sector’, an event that will have recognized experts from the sector C3 Digital By MST Holding organizes the round table: ‘Digitalization of the Tourism Sector’ on October 31. The day will last from nine to 12 at the […]
The Digitalization of the Tourism Sector: Rafael González, fifth speaker
Five out of five! Rafael González is the last speaker we unveiled for the Round Table, «The Digitalization of the Tourism Sector» of October 31 As you know, C3 Digital by MST Holding organizes a Round Table on the technological solutions that the future of the tourism sector holds for us. If you don’t know, […]
Josep-Francesc Valls, Professor of Management at ESADE: He is the 4th speaker!
The Professor of Marketing Management at ESADE Business & Law School, director of the International Classroom Tourism Innovation ESADECREAPOLIS and the Project «Consumer Brands» ESADE, is the fourth speaker of the Round Table on October 31 Josep-Francesc Valls, Professor of Marketing Management ESADE Business & Law School, is the fourth speaker for the Round Table: […]
ByHours and Northweek, present in the Tourism Sector Digitization, October 31
The founder of BYHOURS.COM is the third confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization of the Tourism Sector», on October 31 Christian Rodriguez Fornos, CEO and founder of BYHOURS and born entrepreneur, is the third speaker confirmed for the Round Table: «The Digitalization of the Tourism Sector», […]
