Awards for the third quarter of the year
Last Friday, October 23rd, the quality awards for the third quarter of the year were presented For the first time in history since the quality awards were given, the four sites of the Company in Spain have been awarded by one of the representatives of the services. Valencia, Zaragoza, Madrid and Barcelona have achieved to […]
Communication Skills for Help-Desk Agents
In this course you will learn how to develop those communication skills that are essential for excellent technical support. The course of Communicative Skills for Help-Desk Agents is directed to all those departments of Helpdesk, Hotline of Computer science Support, Departments of Internal Technical Support, and in general all personnel of the company that has […]
The Digital Future by ‘IBM Think 2020’
C3 Digital by MST Holding participated in the «IBM Think 2020» that touched solutions on the digital future C3 Digital is always on the cutting edge of new technologies, as an IBM partner it participated on May 5 and 6 in the ‘‘ IBM Think 2020 ’, about the digital future. Due to COVID the […]
The importance of hygiene in establishments
Supermarkets, pharmacies, tobacconists, small shops, markets … Are you asking if the hygiene of your establishments is correct? Do you want to analyze how buyers are evaluating your hygiene measures against Covid-19 in stores? From eAlicia we have created a service that allows you to see in real time the results of the surveys that […]
«eAlicia helps us assess the Internal Quality of services»: RACC
A few days ago we were able to speak with Meritxell Martínez, Toni Vilés and Tomás Escofet, members of the RACC, who use eAlicia to evaluate the calls answered by the teams and measure the internal quality of the services Meritxell Martínez, Tomás Escofet and Toni Vilés have attended us to send us their evaluations […]
Accelerate transformation with the Digital Observatory
C3 digital by MST Holding instaura el servicio Observatorio Digital para empresas que quieran apostar por la transformación digital From C3 Digital we have created the digital observatory to help companies in their journey of user experience. The digital laboratory has selected experts in digital analytics and monitoring tools to take care of your brand’s […]
Free Online Mindfulness Workshop April 28-29
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop that we will organize next April 28 and 29 Given the success of registration to the Mindfulness Workshop for April 28, we have decided to hold a new session on Wednesday, April 29. […]
Consulting C3 expands its Online Training Offer
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop that we will organize next April 28 At Consulting C3 we have expanded our Online Training Offer so that workers do not cease in their efforts to continue improving and learning new techniques. […]
In MST Holding we bet on Telework: what about you?
At MST Holding we have been working with Telework for weeks. Are you a company that offers Customer Service? See how we can help you At MST Holding we launch your 1st level Customer Service in a few days. Do not hesitate to outsource your service and maintain the level of quality that your customers […]
Contingency Plan for your Call Center
In times of crisis such as the Coronavirus crisis, Call Center services are playing a fundamental role in the continuity of many businesses We live in a moment of uncertainty in which the Covid-19 will deprive us of many freedoms. The companies are one of the biggest victims. It is a good time to outsource […]
