The real challenge is doing it right and with the right partner For years, digital transformation in banking was approached as a
MST HOLDING sponsors the 5th Contact Center Congress 2026, the key meeting point for the industry
The Contact Center Congress 2026 will once again bring together the leading leaders, executives, and experts in the sector at an event
Human + Tech: the combination driving the next generation of BPO services
For years, artificial intelligence was viewed with distrust. It symbolized a latent threat—a future in which machines would replace people. But that
FITUR Madrid 2026: Tourism Reunited at IFEMA MADRID, with MST Holding Supporting the Experience
IFEMA MADRID once again placed itself at the heart of global tourism with the celebration of FITUR 2026, the International Tourism Trade
MST Holding: 2025 — A Year of Consolidation, Innovation, and Recognition
We close 2025 with the feeling that we have taken firm steps toward consolidating MST Holding as a group that combines technology,
MST Holding and Costa Cruises Win the Silver Award at the ECCCSA: A Recognition of Well-Executed Work and the Power of People
On November 25, we travelled to London with our suitcases full of excitement, expectations, and that unique mix of emotion and nerves
We share MST Holding’s vision on the evolution from BPO to KPO at Expo Relación Cliente 2025
During Expo Relación Cliente 2025, organized by IFAES, the round table “From BPO to KPO (Knowledge Process Outsourcing) to become an Experience
IFEMA MADRID entrusts MST Holding with the management of its Contact Center
We are pleased to announce that MST Holding has been awarded the contract for the management of IFEMA MADRID’s Contact Center service
Costa Cruises and MST Holding: A Joint Voyage Toward International Excellence
MST Holding and Costa Cruises have been recognized as finalists at the 2025 European Contact Centre & Customer Service Awards (ECCCSA) in
AI Integration Project in Salesforce: Artificial Intelligence Revolutionizes Customer Service
The Banking Business Unit (BBU) of MST Holding continues to move forward in its mission to transform customer service within the financial
Optima360: Commercial Intelligence Applied to Banking Performance
In a financial environment marked by mergers, integrations, and restructurings, many banks face a very specific operational challenge: how to manage increasingly
Relocation Plan: This Is How We Care for International Talent at MST Holding
At MST Holding, we firmly believe that talent knows no borders. And from the International Business Unit (IBU), we wanted to prove
Gamification in Action: How MST Holding Turns Motivation into Results
At MST Holding, innovation goes beyond technology or processes. It’s also present on every floor, in every team, and in every action.
BBU prepares for the integration of EVO Banco into Bankinter with intensive training for more than 100 agents
A strategic step towards technological consolidation in the banking sector, led by MST Holding The Banking Business Unit (BBU) of MST Holding
eHereditas: Efficiency and Sensitivity in Testamentary Management from the Banking Business Unit of MST Holding
In the daily operations of financial institutions, few processes combine as much legal, emotional, and operational weight as inheritance management. Testamentary processing
Platinum Award 2025: European Recognition for MST Holding’s Multilingual Technical Support Service
As part of our ongoing commitment to customer experience excellence, the International Business Unit (IBU) at MST Holding is proud to celebrate