The Director of CRM at Fira Barcelona, Javier de Ramón, Second Confirmed!
The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization of the Tourism Sector» The Director of CRM and Marketing Services at Fira Barcelona, Javier de Ramón, is the second confirmed speaker for the Round Table organized […]
Official presentation of eAlicia International
«eAlicia Internacional» is in luck. And the next October 9 will be the presentation of its new design and website at the Customer Relations Expo 2019 «eAlicia Internacional» will present its new design and website at the next Customer Relations Expo 2019 that will be held on October 9 and 10 at the Wanda Metropolitano, […]
Get to know Davide Lusuardi a little more
[videopress navkPfgs] Davide Lusuardi, Head of Operations of Costa Cruises in Spain and Portugal: First confirmation! The Head of Operations of Costa Cruises in Spain and Portugal, Davide Lusuardi, is the first speaker that we unveil for the round table: «The Digitalization of the Tourism Sector». Sign up to be able to hear everything you […]
MST Holding, present at the Customer Relations Expo 2019
MST Holding will make a presentation on “The Contact Center of 2025”, the company’s CEO, Pedro Barceló will be the moderator MST Holding will be present at the 22nd edition of the most important Contact Center Fair in the country. The Customer Relations Expo 2019 will be held on October 9 and 10 at the […]
The digitalization of the tourism sector, October 31
MST Holding organizes a round table on October 31 about the technological solutions that must be implemented in the tourism sector On the occasion that Barcelona is one of the world powers in the national and international tourism sector, MST Holding will organize a round table on October 31 on the technological solutions that should […]
The new digital home of MST Holding
The new MST Holding website will feature a multitude of content of interest to users. MST Holding was created more than 25 years ago. The company has been transforming over the years. From offering basic Customer Service services, to serving the latest technology in BPO services such as Chatbots, RPA or Virtual Assistant. This Monday, […]
MST Holding, new partner of Barcelona Global
Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website with the aim of attracting international talent to the Catalan capital. The initiative, called Work in Barcelona, aims to collect in the same portal all job offers that companies in Barcelona direct to […]
Delivery of Quality Awards for the 2nd Quarter of 2019
On Thursday, July 25, the 2019 Quality of Service awards for the 2nd quarter of the year were delivered. Congratulations to all the winners: Banking: 1st prize – María Herrero – 2nd Miguel Angel Castella 3rd Encarnación Josefa Canteras. Note that it is the first time that agents of the caixabank service have won an […]
The five basic points of telephone attention
How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative advantage over the competition. Hence the relevance of the fact that any employee, and not only those of telemarketing, is able to manage with a minimum of guarantees a tool as seemingly simple […]
Thousands of calls, the same structure
All calls are inevitably different, but follow the same structure: greeting, qualification, resolution, farewell commitment and follow-up. Each call is undoubtedly a whole in itself, but it is interesting to analyze each of the phases that compose it. In general terms, in the reception calls one could speak of six phases: greeting, call qualification, resolution, […]
