A complicated winter is announced. The war in Ukraine and the energy crisis are making the supply of electricity and gas more
Healthcare Success Story: Improving Customer Experience
MST Holding has its quality division Consulting C3. This is a Business Consulting firm specialized in measuring and improving the customer experience,
SEASONALITY OF THE SERVICE IN THE HVAC SECTOR
Within the Call Center world, SEASONALITY is understood as those changes that a call reception service undergoes depending on the time of
Guiding banking consumers toward digital self-service
Any service that can be delivered online is technically a digital service. And banks have clearly not been lagging behind in the
WE TALK WITH A CARTERIZED MANAGER FROM THE HEALTHCARE SECTOR
Currently, the figure of the Carterized Manager in the Healthcare sector is a fundamental piece in the competitive strategy of any manufacturing
How to improve customer care in healthcare in 2022
Customer care has been changing in recent years. And although we usually believe that these changes are limited to sectors such as
How to improve B2B sales based on data
Omnichannel and personalization have become the two major factors that determine B2B (“business to business” or business-to-business) sales, according to the report
Optimize the average time of your customer calls
Spending time with each customer is essential to offer a good service and to go deeper into their needs and solve their
The role of the contact center in customer loyalty strategy
Brand loyalty is becoming increasingly complicated because it is driven by more than just the product or service it sells. It is
The benefits of a good customer experience
Sometimes, there is a mistake that many companies make when it comes to customer service training. They think that this is a
DIFFERENCES BETWEEN CONVERSATIONAL BOT AND IA
In this article we are going to highlight the difference between two concepts that are often confused with each other. We talk
Digital transformation in the customer experience
We often talk about digital transformation and how its consequences have transformed our daily lives. While this is true, as technological innovations
4 strategies to improve customer loyalty
Identifying the most effective way to build customer loyalty is one of the most intricate tasks for a company. Brands focus their
Excellence, the goal of customer service
Customer service is an essential discipline for any brand selling products or providing services. If we are talking about network marketing, having
Why 2022 is the year of digital transformation
A study reveals that most companies from the USA and the United Kingdom are clearly aware of the digital transformation benefits and
HELPDESK, THE DIGITAL ASSISTANT OF DIGITALIZED COMPANIES
Users expect to solve their problems faster each time and in a more effective way. The technologies have made us used to