Vacations. That anticipated annual time frame where we disconnect from the routine, recharge our batteries, and typically enjoy in two periods: summer
Preparing Your eCommerce for Peak Seasons: Outsourcing as a Solution
Customer service in the eCommerce sector is crucial to provide a positive customer experience and foster brand loyalty. However, during certain times
The evolution of neobanks and their impact on Customer Service in Call Centers
In recent years, we have witnessed the growing popularity of neobanks, fully digital financial institutions that have revolutionized the way people manage
How is an HVAC Technical Support Service managed?
In the heating, ventilation, and air conditioning (HVAC) industry, technical support plays a crucial role in ensuring that customers receive quality service
The Role of the Call Center in Managing Warranties and Returns of Electronic Products: Providing a Positive Customer Experience
Introduction In the current digital era, electronic products have become an essential part of people’s daily lives. However, it is inevitable that
MST: We analyze our event in Barcelona “First International Workshop of Customer Service Law & CX Best Practices”
On June 23rd, MST Holding, together with Consulting C3 and sponsored by GoContact and EPOS, and with the participation of Augusta Abogados,
Success of MST HOLDING in its last event in Barcelona
On June 22, the long-awaited presentation the First International Conference –Workshop about the New Customer Service Law by MST HOLDING and Consulting
ESADE Family Business Club students’ visit to MST
On May 22nd we received at our facilities in MST Barcelona the students of the International Full Time MBA, member of the
MST and Consulting C3 invite you to the First International Conference – Workshop about the new Spanish Customer Service Law
During this event you will learn about the new Customer Service Law’s key points, and you will also be able to ask any doubts or
Innovation and new business models for utilities
Utilities are facing a reality where customers are increasingly digital and informed. In addition, competition is growing as a result of both
Which are the benefits of a Call Center for eCommerce?
eCommerce has completely changed the sales landscape for both B2B and B2C. A well-functioning eCommece call center offers all the right tools
The details of the New Customer Service Law
Last April 20th MST Holding in collaboration with Consulting C3 held an event focused on the new and imminent Law on Customer
CONTACT CENTERS IN 2023
Although the COVID-19 pandemic is starting to be left behind, its impact will remain in other areas, such as the workplace. One
Customer experience, that differentiating element also in the banking sector
Customer experience, or CX, is fast becoming the competitive differentiator in the banking industry. Banks, and financial institutions that invest in customer
Customer Experience in Fintech: What is it? What are its advantages and areas of application?
Customer experience in fintech is one of the factors that have made the difference between traditional financial services and the emerging sector
EFINTEC 2022 “Driving sustainable change” from Barcelona
Exhibitions and congresses are back with a vengeance in Barcelona. After the MWC, the Catalan capital has hosted the third edition of