The IV Contact Center Congress, a must-attend event for industry professionals, returns on February 25, 2025, with a powerful agenda under the theme “Connections and Opportunities.” This year, MST Holding, a leader in outsourcing and technology solutions for customer relations, strengthens its commitment to transforming the sector by becoming one of the sponsors of this prestigious event. The conference, to be held at the iconic Hotel Ritz in Madrid, promises to be a space for learning, networking, and recognition.
A Day for Reflection and Innovation
Organized by AEERC and CEX Association, the congress will bring together top business leaders, experts in economics, technology, and innovation, as well as key professionals from the Contact Center and customer relations industry. Focusing on connections and opportunities, the event will feature keynote speeches and panel discussions that explore key topics in digital transformation and customer experience enhancement in an ever-evolving landscape.
Attendees will have the opportunity to hear from influential voices in the sector and beyond, who will share their insights on current challenges and innovative strategies driving the industry forward. The congress will also serve as a platform to reflect on human connections and their role in an increasingly digital world.
Recognizing Commitment: Contact Center Ambassador 2025
The event will conclude with the Contact Center Ambassador 2025 award, which this year will be presented to Maritime Rescue (Salvamento Marítimo) for the outstanding work carried out by its technical staff in maritime emergency services.
José Luis García Lena, Director of Maritime Rescue, will receive the award on behalf of his team, highlighting the critical role they play in ensuring safety and assistance at sea.
MST Holding: Leadership and Commitment to the Sector
MST Holding’s sponsorship of the IV Contact Center Congress reinforces its position as a key player in the customer relations industry. Their support reflects not only a commitment to innovation and excellence but also a strong dedication to developing comprehensive solutions that positively impact customer experience.
“At MST Holding, as BPO leaders, we know that the future of Contact Centers lies in the seamless integration of innovative technology and human talent. This congress is a unique opportunity to share our vision, learn from other industry leaders, and continue exploring strategies that transform customer experience worldwide.”
– Jessica Barceló, CEO MST Holding
A Space to Build Connections and Shape the Future
The IV Contact Center Congress is not just a forum for learning and discussion but also a networking hub to foster relationships and create business opportunities. With the participation of over 25 partner companies and the support of several media partners, this event consolidates its status as a benchmark in the industry calendar.
Attendees will enjoy an enriching experience, combining expert knowledge, inspiring success stories, and recognition of those leading the sector.
The Must-Attend Event of the Year
On February 25, 2025, the Hotel Ritz in Madrid will become the epicenter of innovation and excellence in the Contact Center industry. MST Holding will be there, reaffirming its commitment to leadership in customer relations transformation.
Under the inspiring theme “Connections and Opportunities,” this congress stands out as an essential event for professionals seeking to make a difference and lead the future of the sector.