Supermarkets, pharmacies, tobacconists, small shops, markets … Are you asking if the hygiene of your establishments is correct? Do you want to
“eAlicia helps us assess the Internal Quality of services”: RACC
A few days ago we were able to speak with Meritxell Martínez, Toni Vilés and Tomás Escofet, members of the RACC, who
Accelerate transformation with the Digital Observatory
C3 digital by MST Holding instaura el servicio Observatorio Digital para empresas que quieran apostar por la transformación digital From C3 Digital
Free Online Mindfulness Workshop April 28-29
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop
Consulting C3 expands its Online Training Offer
We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop
In MST Holding we bet on Telework: what about you?
At MST Holding we have been working with Telework for weeks. Are you a company that offers Customer Service? See how we
Contingency Plan for your Call Center
In times of crisis such as the Coronavirus crisis, Call Center services are playing a fundamental role in the continuity of many
How to win clients by being proactive agents
Why do proactive agents achieve results and are able to face crisis situations? In this case we will talk about the benefits
Is artificial intelligence a reality or an illusion?
We must take into account Artificial Intelligence in our companies, at MST Holding we already do it Today artificial intelligence is not
Do you carry out eLearning training in your company?
How to implement an eLearning system in 6 steps All changes need special attention. If you want to implement an eLearning system
MST HOLDING, associate member of AEERC
MST Holding has been certified as a member of the Spanish Association of Customer Relations Experts (AEERC) On February 17, the Spanish
How to overcome work stress in a Call Center
Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to
Quality must be a basic requirement in companies
Last Friday, January 24, the Quality Awards of the third quarter of 2019 were awarded, where the best workers are rewarded The
“eAlicia is the 1st global platform in Customer Experience”
Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you
3 keys to customer loyalty in writing
The mail and chat channels are the most used to build customer loyalty in an effective and fast way We will summarize
The Customer Experience: fashion or obligation?
The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our